Medical Records & Legal Support Specialist | Remote

Medical Records & Legal Support Specialist

Location: Remote

Schedule: U.S. Business Hours

Apply here:

About the Role

We are seeking a highly organized and detail-oriented Medical Records & Legal Support Specialist to provide administrative support for a U.S.-based personal injury law firm.

The role will initially focus on medical records retrieval, billing and balance verification, provider follow-up, and case-related administrative support, with opportunities to take on additional pre-settlement and property damage claim responsibilities as the engagement grows.

Key Responsibilities

Request medical records and billing documentation from healthcare providers

Follow up persistently on outstanding medical record and billing requests

Perform balance checks and verify outstanding medical balances

Support administrative tasks related to subrogation

Maintain accurate documentation, records, and status updates

Communicate professionally with medical providers, insurance representatives, clients, and internal legal staff

Track requests through completion and proactively address delays

Identify and escalate missing documentation, discrepancies, and other issues

Support general administrative workflows related to personal injury cases

Assist with additional pre-settlement tasks, including requesting reductions, obtaining final subrogation information, and verifying balances

As needed, support property damage claims for motor vehicle accident cases, including vehicle repairs, rentals, replacement vehicles, and related claim coordination

Qualifications

Prior experience working with a U.S.-based personal injury law firm strongly preferred

Experience with medical records retrieval and provider follow-up

Familiarity with medical billing, balance verification, and related documentation

Understanding of personal injury case workflows

Experience communicating with medical providers, insurance companies, and clients

Strong written and verbal English communication skills

Excellent attention to detail and documentation skills

Comfortable making outbound calls and persistently following up on outstanding requests

Ability to manage multiple open requests and follow-ups simultaneously

Strong organizational and task-management skills

Experience supporting motor vehicle accident cases is a plus

Spanish/English bilingual proficiency is a plus

Technical Skills

Experience with legal case management systems preferred

Comfortable working with medical records portals and provider systems

Proficiency with Google Workspace and/or Microsoft Office

Experience using VoIP or phone systems for provider and client outreach

Ability to quickly learn client-specific legal and case management platforms

What We're Looking For

We're looking for someone who is proactive, persistent, highly organized, and comfortable managing time-sensitive administrative workflows. The ideal candidate can communicate professionally with multiple stakeholders, maintain accurate documentation, and consistently follow requests through to completion.

Apply here:

Originally posted on Himalayas