Senior IT Consultant Microsoft Cloud D365 CRM (m/f/d)

Salary: 63.000 - 103.000 € per year

Requirements:

Ideal for professionals with ~5 years of Microsoft Dynamics 365 (CRM) in a functional or technical consulting/admin role who want to take the next step toward solution ownership and innovation leadership.

Strong understanding of customer processes (sales, service, marketing)

Experience with system integration and cross-module environments

Interest and curiosity in AI, automation, and emerging Microsoft technologies (e.g., Copilot, Power Platform)

Analytical mindset with the ability to translate business needs into scalable solutions

Strong communication skills and a collaborative working style

Responsibilities:

Shape the future of customer engagement with AI and Microsoft Cloud by evolving our digital customer landscape beyond traditional CRM.

Combine Microsoft Dynamics 365 with emerging AI capabilities such as Copilot, automation, and data-driven insights to redefine how we interact with customers across all channels.

Act as a key contributor within our IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 and digital channels such as portals.

Identify and shape innovation use cases, especially leveraging AI capabilities to enhance customer experience and operational efficiency.

Drive end-to-end solution development, from requirements engineering to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams.

Take ownership of the cloud-based D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement.

Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value.

Technologies:

AI

Cloud

Copilot

CRM

Support

Marketing

Office 365

DevOps

More:

We are Heraeus, a family-owned global technology group helping our customers stay one step ahead through innovation. We deliver world-class quality in precious metals, healthcare, semiconductors & electronics, and industrials. As one of the top 10 family-owned companies in Germany, we employ around 15,100 employees in 40 countries. We offer attractive compensation, additional financial benefits, regulated working hours, and health & well-being support including medical services, sports offers, counseling, and an in-house employee canteen. The role is part of our IT team and focuses on Microsoft Dynamics 365, AI, and cloud-based customer solutions.

last updated 33 week of 2026