Client Service Representative

Client Service Representative

Remote- Hawaii, US

Monday - Friday, 7am-4pm/8am-5pm/9am-6pm HT *subject to change based off business needs

(Training hours 6am-3pm or 5am-2pm HST)

If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Client Service Representative. And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few.

We’re hiring Client Service Representatives for our Annual Reports and Corporate teams. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.

Some of the things you’ll be doing:

Build relationships with our clients to better understand their unique needs and concerns

Fulfill requests and answer questions for internal and external customers

Respond promptly to customer inquiries via phone or electronically

Provide excellent customer service to both internal and external clients

Organize the workflow to meet customers’ time frames and demands

Navigate between multiple databases quickly and accurately

Recommend process improvements where applicable

Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?

Experience working in a customer service or administrative capacity

Energetic self-starter who thrives in a fast-paced, team-oriented environment

Attention to detail and accuracy

Strong prioritization and time-management skills

Flexibility and agility, with the ability to multitask

Problem-solving skills

Strong computer skills and proficiency in MS Office, Word, and Excel

Effective verbal and written communication skills

Salesforce experience a plus

#CSC

#CSCCareers

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current rate is $50,000-55,000.

Originally posted on Himalayas