Account Manager – Speech & AI Technologies

About Side

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years’ experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We’re seeking an Account Manager who will lead high-profile relationships within the speech and AI ecosystem. This role combines technical fluency, partnership management, legal and commercial awareness. The successful candidate will act as a trusted interface between client technical teams and internal delivery teams, ensuring alignment, solution clarity, and long-term partnership stability.

This is not a pure sales role. It requires strong technical credibility and a customer-first mindset.

What You’ll Do

Serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain.

Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams.

Translate complex technical requirements into clear internal delivery plans and execution roadmaps.

Ensure alignment between client expectations and operational capabilities across data, engineering, and production teams.

Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, annotation, and model training support.

Contribute technical insight during solution design discussions, including conversations around model accuracy, constraints, scaling, and evaluation methodologies.

Protect and stabilize existing revenue streams while supporting responsible expansion aligned with the client’s technical roadmap.

Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk.

Partner closely with delivery, data operations, engineering, and product teams to ensure seamless transition from scoping to execution.

Identify risks early, escalate appropriately, and maintain transparency across stakeholders.

Build long-term trust through responsiveness, clarity, and professionalism in complex enterprise environments.

Requirements

5+ years of experience within speech technology, AI/ML services, data annotation, data collection, or language technologies.

Experience working with large technology platforms or enterprise AI customers.

Technical fluency in deep learning-based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines.

Strong understanding of annotation workflows, dataset management, and model evaluation concepts.

Comfort engaging directly with engineering, ML, and product stakeholders.

Strong communication skills with the ability to bridge technical and operational teams.

Commercial awareness and structured account management discipline within enterprise environments.

Benefits

Competitive base salary

Flexible working arrangements

annual leave plus public holidays

Private healthcare options

Life assurance and income protection coverage

Professional development support and learning opportunities

International exposure across global teams and clients

A collaborative, people-first culture within a growing global organization

#LI-CD1