Accounts Receivable Collections Analyst

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

We're seeking a remarkably driven Accounts Receivable Specialist to join our AR Operations department. This role is an essential team player focused on supporting daily operations while setting high standards for exceptional customer service. You'll need strong attention to detail, problem-solving ability, and effective communication with both external and internal stakeholders, as this role involves managing sensitive external relationships. You'll report to the EMEA Accounts Receivable Manager.

What You'll Do

Collections & Account Management

Oversee day-to-day collections efforts, managing open receivables on assigned accounts via email and phone to drive Flexport's DSO targets

Drive against targets by executing workflows and monitoring metrics daily on assigned accounts

Work on moderately difficult account assignments requiring judgement and independent recommendations

Partner with the Credit team to arrange payment schedules and collect funds on accounts in arrears

Client Relationship Management

Establish relationships with key client Accounts Payable personnel, serving as the dedicated point of contact to facilitate cash collection and credit processes

Manage the allocation of requests, resolve complex client issues, and handle first-level escalations, maintaining high standards for accuracy, timeliness, and professionalism

Field general AR/AP questions from clients and assist in researching and resolving payment issues

Cross-Functional Collaboration

Build and maintain effective working relationships with Credit, Account Management, Sales, Disputes, and Legal teams to drive collections and resolve past-due account issues

Partner with the AR Manager to identify opportunities to improve SOPs and processes

Finance Operations

Support Finance & Accounting month-end close processes and other ad-hoc projects as needed

What You'll Bring

Strong attention to detail and professional written and verbal communication, with the ability to handle situations tactfully, confidently, and ethically

A competitive, creative drive to win over customers and internal stakeholders

Ability to work both independently and collaboratively while managing multiple priorities in a fast-paced environment

Goal-oriented, proactive self-starter with excellent organizational skills

Strong problem-solving, research, and follow-up skills with both external and internal contacts

Ability to adapt to the rapid changes typical of a start-up environment

Advanced PC skills, including proficiency in Microsoft Office, pivot tables, VLOOKUPs, and formulas, with the ability to interpret and analyze data to make recommendations

German language skills are a plus

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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