Aurora and Expedition Consultant

Arctic Kingdom creates once-in-a-lifetime journeys in Canada's North. Our family of experiences includes Blachford Lake Lodge, a fly-in wilderness lodge near Yellowknife known for world-class aurora viewing; Arctic Kingdom Expeditions in the high Arctic; and Torngat Mountains Base Camp in northern Labrador. We are guided by our values: Expertise, Collaboration, Excellence in Service, and Respect for Place & People.

This role combines sales and guest experience with equal focus on building relationships and delivering seamless service. Success relies on consultative sales skills, timely communication, and professional care. Every interaction, from initial inquiry to post-trip follow-up, directly supports our marketing efforts and drives conversions, repeat bookings, and referrals.

As an Aurora and Expedition Consultant, you will manage the entire guest journey, from responding to inquiries and bookings to onboarding and post-stay engagement, acting as a trusted advisor who blends wilderness expertise with warmth and attention to detail.

Key Responsibilities:

Manage inbound sales leads via HubSpot CRM and ensure timely follow-up

Respond to booking submissions and group inquiries within 1 business day, and email inquiries within 1 to 2 business days

Escalate to VP when workload challenges risk breaching response standards

Guide guests through the post-booking experience, offering personalized communication, onboarding resources, and suggest and manage upgrades and add-ons

Recommend and help shape premium add-on experiences (e.g. guided fishing, private aurora viewings)

Maintain strong post-trip engagement, including surveys, rebooking opportunities, and referrals

Share guest feedback and insights with marketing and product development teams

Cross-train in Arctic expeditions and Torngat Mountains programs to provide coverage when needed

Support business development activities, such as travel trade outreach and partnership communication

Attend product knowledge trips and represent the brand at select travel trade events

Achieve individual sales targets while contributing to team success metrics

Manage B2B relationships (existing agent relationships), quoting, contracting, invoicing, payment follow-up, refund, cancellation, rebooking, and customer on-boarding

KPIs include sales, communication response times, cancellation rates, and rebooking rate

Qualifications:

5+ years in consultative sales, luxury travel, or guest experience

Strong knowledge of CRM systems (HubSpot preferred)

Excellent written and verbal communication skills

Passion for wilderness travel and remote lodge experiences

Proficient in Microsoft Office Suite, including Word and Outlook for document preparation and professional communication

Comfortable working with Adobe Acrobat for managing and editing PDFs

Experience using HubSpot CRM with the ability to adapt to complementary tools and integrations such as Arrows (client onboarding), DocuSign (or similar) and Sprout Social (social and communication tracking)

Familiarity with Asana or other task management systems to collaborate across

Experience using HubSpot CRM with the ability to adapt to complementary tools and integrations such as Arrows (client onboarding) and Sprout (social and communication tracking)

Familiarity with Asana or other task management systems to collaborate across departments and track guest journey milestones (preferred)

Exposure to Digital Asset Management (DAM) systems such as Canto for accessing and organizing visual assets and branded content (preferred)

Ability to quickly learn new digital tools and apply them effectively in a fast-paced, guest-facing environment

Client-first mindset with proven ability to build long-term relationships

This is a remote position. However, occasional in-person meetings may be required and will be communicated in advance. The role also involves some travel for product knowledge and to represent Arctic Kingdom brands at industry or trade events.

Salary: $65000

Originally posted on Himalayas