AWS Support Engineer

Minimum requirements:

Matric

Bachelors degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology or related

Experience in dealing with customers during problem resolution and operating efficiently under pressure

Understanding of distributed and service-oriented architectures

Understanding of TCP/IP networking and troubleshooting

Proficiency with MS Office, SQL and CloudWatch

Responsibilities:

Triaging emergent issues using a ticketing system

Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues

Providing updates on the overall health of company functions

Working with cross-functional teams both internal and external

Following standard procedures for proper escalation of unresolved issues to the appropriate teams

Adhering to SLAs for specific issues with respect to the severity of the issue

Providing prompt and accurate feedback to customers and stakeholders

Documenting knowledge and learnings for the benefit of colleagues and business continuity



Originally posted on Himalayas