Biz Dev Specialist PH - Part Time

This is a remote position.

As the first point of contact for our customers, you will handle inbound inquiries, schedule appointments, provide service information, and ensure a seamless customer experience. This remote role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

Key Responsibilities

Handle Inbound Calls: Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy.

Schedule Appointments: Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules.

Provide Information: Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust.

Customer Follow-Up: Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction.

Data Entry: Accurately enter customer information, service requests, and appointment details into our CRM system.

Support Team: Collaborate with technicians and management to resolve issues and streamline operations.

Requirements

Experience: 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required.

Skills:

Excellent verbal and written communication skills.

Strong problem-solving and multitasking abilities.

Proficiency with CRM software and basic computer systems.

Empathy, active listening, and conflict resolution skills.

Attributes: Positive attitude, team player, and commitment to customer satisfaction.

Education: High school diploma or equivalent.

Availability: Must be available to work Monday–Saturday, 8:00 AM–5:00 PM (U.S. Time).

Benefits

Supportive Environment: Work in a family-run business with a tight-knit team and a focus on employee growth.

Benefits: Competitive pay, paid time off, paid training.

Perks: Work from home!

Reputation: Be part of a trusted company with a strong community presence and stellar customer reviews.

Originally posted on Himalayas