Bodily Injury Claims Team Lead

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Requirements:

Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier claims

Minimum of 3 years of leadership experience with a preference for experience managing in a fully remote environment

Active licensure, home state or designated home state

Willingness to obtain all relevant licenses within 45 days of hire

About the role

As a Bodily Injury Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

Who you are

Highly motivated and growth-oriented, impactful and influential

Claims professional - you are knowledgeable and have a track record of success in commercial transportation claims adjudication.

Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.

Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.

Passionate - Claims professional who cares about their team, the customer, and their experience

Empathetic leader - You exercise empathy and patience towards everyone you interact with

Sense of urgency - at all times. That does not mean working at all hours

Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems

Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts.

Problem solver - You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture.

Anti-status quo - You don't just wish things were done differently; you act on it

Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process.

And did we mention a sense of humor? Claims are hard enough as it is!

What you'll do

We need you to do all the things typical to the role:

Flexibility - you will need to be able to switch from claims handling to coaching and feedback

Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice

Be consistently dependable in achieving or exceeding goals and overcoming obstacles

Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery

Align team with client and customer expectations of the claims process

Serve as a resource for escalated claims

Foster a positive work environment, promote teamwork, and encourage professional growth and development

Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team

Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Job Duties:

Serve as backup/ leader when the Manager/Director is out of office

Responsible for initial onboarding tasks/ access and new hire cultural immersion

Subject Matter Expert for first-line questions, escalations, roundtable discussions

Increased reserve and payment authority with the ability to assist with moderate reviews

Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees

Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset

Qualifications

Minimum of 5 years of insurance claims experience in bodily injury and property damage

Minimum of 3 years of leadership experience with a preference for experience managing in a remote environment

Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes

Demonstrated commitment to quality, accuracy, and attention to detail

Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental

401(k) retirement plan with employer matching

Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

Generous family leave policy after 8 months of continuous work

Work from anywhere to facilitate your work life balance

Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Originally posted on Himalayas