Business Collections Specialist (Must speak French and English)

Altus Commercial Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.

Altus Commercial Receivables is seeking Commercial Collectors as we continue to grow our team! Collectors collect payments or communicate/resolve issues with debtors. The collector will collaborate with clients, sales, and peers on delinquent accounts. The primary role is to contact debtors by phone, mail, or email. Upon contact, collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation.

*This position is a Remote/Telecommute position*

Hiring across all Provinces

Job Responsibilities:

Minimum of 80 outbound/inbound calls

Negotiate payment in full or secure a payment arrangement

Create a sense of urgency for non-paying debtors

Work closely with the Client Support Representative to resolve disputes

Maintain a positive attitude

Remain respectful to debtors & peers

Strong work ethics and integrity

Prioritize time management

Remain professional at all times

Meet/exceed monthly phone, activity & fee quotas

Job Requirements:

Collections, sales, telemarketing, customer service, or call center experience preferred

Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred

Critical Thinker

Basic Math and Writing skills

Salesforce experience is a plus

Strong attention to detail and goal-oriented

Ability to de-escalate adverse situations

Strong interpersonal, communication, and organizational skills

Dependability

Compensation and Benefits:

$17.93 CAD per hour PLUS commission and bonuses

Private benefit package with health, dental, vision, life, and disability coverage options

RRSP plan option with company matching

Generous paid time off policy

Paid national holidays immediately upon hire

We look forward to you joining our team!!

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Originally posted on Himalayas