Business Operations Manager, Order-to-Cash (OTC)

We're creating a new Business Operations Manager role to lead transformation initiatives across our Order-to-Cash (OTC) function - taking complex, ambiguous challenges and turning them into documented, scalable processes.

You'll work at the intersection of strategy and execution, partnering with our Billing, Collections, Cash Application, and Accounting teams to design and implement processes that scale our business globally. This is a highly project-based role - you'll take ownership of standalone or custom operations, assess and optimize the teams, standardize processes to fit our operating model, build solutions for gaps, and hand off to operational teams before moving to the next transformation project.

This role offers high visibility, significant autonomy, and the opportunity to shape how our organization operates across multiple regions and business units.

What You'll Do

Process Design & Transformation (40%)

Lead end-to-end transformation projects across the OTC function from requirements through implementation and handover to operations teams

Design future-state processes for new products, services, and acquired businesses

Document current-state operations across European regions, identifying inefficiencies and standardization opportunities

Create comprehensive process documentation (SOPs, system guides, training materials) that enable teams to execute independently

Take over standalone business operations, assess current state, and design integration path to standardized processes

Project Execution & Delivery (35%)

Deliver high-priority OTC initiatives including operations optimization, standardization, and automation expansion across business units

Lead project-based team transformations - temporarily manage teams to assess capabilities, optimize structure, implement new processes, and transition to operational leadership

Break down custom or standalone processes and integrate them into standardized "happy path" operations

Coordinate cross-functional workstreams across Product, Sales, Legal, Customer Success, and regional finance teams

Manage project timelines, dependencies, and risks, escalating blockers proactively

Pilot and test new processes before scaling globally

Execute transformation cycles - build, implement, hand off, and move to next initiative

Systems & Automation (15%)

Become proficient across OTC technology stack including NetSuite, billing platforms, collections tools (Stuut), payment processors (Stripe)

Identify automation opportunities and work with technical teams to implement configurations and integrations

Build functionality to address gaps when standardizing custom processes

Test new system functionality and troubleshoot issues before rollout

Support M&A integration work and post-acquisition operations standardization

Stakeholder Management & Collaboration (10%)

Partner with operations managers (Billing, Collections, Cash Application) as a consultant on how new initiatives should be structured for scalability

Build relationships with regional finance teams globally across multiple time zones

Communicate project status to Senior Manager with clear updates on progress and risks

Manage expectations during team transitions and handovers

Key Projects & Initiatives

Your work will include initiatives such as:

Business unit integration: Taking over operations from specific business lines or regions, standardizing processes, optimizing teams, and transitioning to centralized operations

Regional harmonization: Standardizing billing and collections across European offices

Process automation: Identifying manual workflows and implementing scalable solutions

New product launches: Designing OTC processes for new offerings before they scale

This role operates on a project-based model - you'll typically own a major initiative for ~6 months, see it through to successful handoff, then move to the next transformation opportunity.

What We're Looking For

5+ years experience in business operations, finance operations, or process improvement roles

Background in Order-to-Cash, billing, accounts receivable, collections, or revenue operations

Project-based transformation experience - taking over teams/processes, improving them, and handing off successfully

Strong project management fundamentals with ability to run multiple complex initiatives simultaneously

Proficiency with ERP systems (NetSuite strongly preferred)

Proven ability to influence cross-functional teams without direct authority

Exceptional documentation and communication skills

Experience managing stakeholders at senior leadership level

Personal Attributes & Working Style

Self-starter who takes extreme ownership of outcomes

Comfortable with handoffs - builds, improves, transitions, and moves on without attachment to specific projects

Willing to travel regularly across European offices and potentially other regions

Flexible across time zones - able to work with global teams

Thrives in ambiguous situations that need structure

Thinks systemically and designs solutions that scale

Comfortable with fast-paced environments and competing priorities

Detail-oriented without losing sight of strategic objectives

Strong learning agility and adaptability

Strongly Preferred

Experience in high-growth startups, scale-ups, or consulting environments

Exposure to M&A integration or post-acquisition operations standardization

Multi-country operations experience, particularly in Europe

Background in strategy, operations, or management consulting

Experience temporarily managing teams during transformation initiatives

Track record of assessing team capabilities and making organizational recommendations

Experience in senior operational or transformation roles

Professional qualification (e.g., ACCA, CIMA, ACA, CPA) is a plus

SQL or data analysis skills

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