Call Centre Agent

Salary: R23 000 per month

Remote Recruitment is hiring a Call Centre Agent to work from home in South Africa for a UK-based business. You will be the first voice customers hear, handling inbound and outbound calls with patience and clarity, and making sure every caller comes away feeling looked after.

This is a full-time, 100% remote role working 09:00–17:00 UK time (11:00–19:00 SAST).

Key responsibilities

Answer inbound calls and make outbound follow-up calls to customers

Log every conversation accurately in the CRM so nothing gets lost

Resolve straightforward queries on the first call and escalate the rest with clear notes

Meet daily call targets without rushing people off the phone

Work alongside the wider UK team over Slack and video calls

Flag recurring customer problems to your team leader

What you will need

Experience with phone-based customer contact in a call centre or similar setting

A clear, neutral speaking voice and strong written English

Familiarity with CRM or ticketing software

The patience to stay calm with a frustrated caller

A quiet home workspace, a reliable computer and stable fibre internet

A backup power solution for load shedding

What is on offer

A permanent, fully remote position with a UK employer

Structured UK business hours, so your evenings stay your own

Paid training and ongoing coaching from day one

Real progression into senior agent and team leader roles

If you enjoy talking to people all day and want steady remote work, we would like to hear from you. Apply through Remote Recruitment and our team will be in touch.

Originally posted on Himalayas