Cartus EVIP Relocation Consultant - US Remote

Primary Function

The Premier Executive Specialist serves as the Single Point of Coordination, owner, and navigator of the relocation process for senior-level / executive customers.

Responsible for delivering high-touch service, managing a reduced caseload, and ensuring timely, efficient support throughout the relocation process.

Major Duties and Responsibilities

Service Delivery & Coordination

Serve as primary coordinator for all relocation phases

Deliver high-touch service through:

Proactive communication

Reduced client touchpoints

Supplier coordination

24/7 accessibility for emergencies

Needs assessments and documentation support

Interpret and communicate supplier reports

Program & Product Execution

Demonstrate knowledge of CARTUS products/services

Administer relocation programs per company standards

Coordinate services across assigned customers

Supplier & Internal Coordination

Maintain relationships with internal/external stakeholders

Ensure alignment and service consistency

Revenue & Value Support

Identify cross-selling opportunities

Support revenue growth initiatives

Operational Responsibilities

Ensure data integrity in CARTUS systems

Track policy updates and communicate changes

Provide data input for customized reports

Participate in projects and training initiatives

Critical Selection Criteria

Ability to meet/exceed service goals

Clear communication skills

Strong judgment and decision-making

Interpersonal and influencing skills

Detail orientation and multitasking

Team collaboration

Cultural awareness

Flexibility and resourcefulness

Ability to manage stress and organize work

Qualifications / Selection Criteria

Advanced proficiency in CARTUS systems (Atlas, Benefits Builder, Hex, Cartus Online) and Microsoft Office (Teams, Excel, Word), with the ability to quickly learn new tools and technologies

3+ years of experience in relocation, mobility, and in a client-focused service environment

Strong commitment to accuracy, process discipline, and data integrity across all aspects of work

Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment

Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients

Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences

Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority

Originally posted on Himalayas