CI001 Courier

Involves providing courier services directly to customers on a daily basis including driving, customer service and completing any related administration or paperwork.

General Job Description

Provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.

Operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures.

Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and miss-sorts.

Seeks additional business from current customers, attempts to gain new business (passes leads to sales department), and informs sales department of significant changes in customer use/competitor’s actions.

Answers customer questions on FedEx feature of service and keeps customers informed about the company and its services.

Ensures that packages conform to FedEx features of service; that proper labeling in provided; and that all paperwork is complete, neat, and accurate.

Determines legality of packages including special requirements for dangerous goods and international shipments and separates packages by service type and destination in accordance with established procedures.

Scans packages according to prescribed procedures and demonstrates proficiency in features of service and equipment.

Ensures customers have adequate supply of FedEx materials for shipping.

Loads and unloads company vehicles.

Cleans and performs minor maintenance to company vehicles as necessary and maintains neat and clean personal appearance to uphold company’s public image.

Ensures the use of safety equipment and full compliance with FedEx safety policies, procedures, norms, rules, and practices.

May be required to perform other duties

Minimum Requirements

Minimum Education:

High School diploma

Basic English skills preferred

Minimum Experience

One (1) to two (2) years professional driving experience

Must possess appropriate license for vehicle assigned in accordance with specific country regulations (C1 and/or C2)

Good driving record

Must be 21 years old or older

Minimum Required Skills

Ability to lift 50 lbs. and to maneuver any single package weighing up to 150 lbs. with appropriate equipment or the weight limit required according to current local labor regulations.

Good verbal and writing communication skills, human relations, and team player

Must be able to successfully complete Reading, Map Reading, Sorting, and math sections of the Basic Skills Test

Customer orientated with good organizational skills

Problem Solving Skills

Accuracy & Attention to Detail

Planning & Organizing Skills

Team Working Skills

Must be able to work variable shifts, including weekend and holidays

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

2020 Fortune’s World Most Admired Companies (14th)

2019 Fortune’s Best Places to Work (15th)

2019 Forbes’s One of the “Best Employers for Diversity”

2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)

2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years

2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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