Claims Manager - Trucking (APD)

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business.

Who you are

Highly motivated and growth-oriented

Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts

Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics

Passionate claims professional who cares about their team, the customer, and their experience

Empathetic leader. You exercise empathy and patience towards everyone you interact with

Sense of urgency - at all times. That does not mean working at all hours

Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems

Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.

Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture

Anti-status quo. You don’t just wish things were done differently, you action on it

Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process

And did we mention, a sense of humor. Claims are hard enough as it is.

What you'll do

Manage a team of team leads and adjusters managing a mix of accounts and lines of business

Be consistently dependable in achieving or exceeding goals and overcoming obstacles

Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery

Monitor and analyze claims data to identify trends, patterns, and areas for process improvement

Align team with client and customer expectations of the claims process

Serve as a resource for escalated claims

Responsible for accuracy and adequacy of all aspects of claim reserving

Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements

Foster a positive work environment, promote teamwork, and encourage professional growth and development

Execute on performance management; attract, hire, retain and provide high level of training

Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues

Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives

Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Qualifications

Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus

Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license

10+ years in insurance claims management experience in multiple lines of business, preference for trucking, general liability and/or auto with bodily injury experience

5+ years management experience with preference for experience managing in a remote environment

Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes

Demonstrated commitment to quality, accuracy, and attention to detail

Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental

401(k) retirement plan with employer matching

Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

Generous family leave policy after 8 months of continuous work

Work from anywhere to facilitate your work life balance

Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role

Work toward reducing and eliminating all the administrative work from an adjuster role

Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Originally posted on Himalayas