Commercial Operations Associate

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Global Business Services (GBS) primary goal is to ensure operational excellence across deal cycles, increase revenue through the development of transformative commercial constructs, and drive closure of Stripe’s Account Executive managed portfolio. GBS’s reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users and cross-functional teams.

We’re going to achieve excellence by supporting deals consistently based on deal size thresholds, being solution-oriented, and viewing operations as an integral enabler of all of Stripe’s growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

Responsibilities

Manage end-to-end commercial operations workflows for complex and non-standard deals, including contract and pricing exceptions, DDQs, margin explainability, and contract-data backfills

Triage Deal Review requests and manage approval processes

Investigate and resolve discrepancies across commercial systems and source data to support accurate pricing, revenue, margin, and contract records

Maintain accurate and timely contract data for priority accounts by reviewing, classifying, and backfilling relevant agreements into internal systems

Coordinate the DDQ process with cross-functional dependencies with Sales, Finance, Legal, Product, Security, Compliance, and other subject-matter experts to resolve cases within agreed SLAs

Monitor workflow performance and analyze recurring patterns, root causes, bottlenecks, and operational gaps to improve processes, approval playbooks, routing logic, and stakeholder enablement

Build operational reporting and actionable insights to help stakeholders prioritize improvements and measure business impact

Use AI-enabled tools responsibly to automate repetitive workflows, extract and classify data, identify patterns, prioritize work, and improve turnaround times while maintaining appropriate human-review controls

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

Strong analytical and problem-solving skills, with the ability to investigate discrepancies, identify root causes, and use operational data to inform decisions and reporting

Experience managing multiple deadline-driven workflows, approvals, and cross-functional dependencies

Excellent written and verbal communication skills in English, with the ability to coordinate clearly with commercial, operational, and senior stakeholders

Strong attention to detail, organization, and ability to maintain accurate documentation, controls, and data quality

A process-improvement mindset, with the ability to identify bottlenecks, recurring issues, and opportunities to improve workflows

Ability to quickly learn and apply commercial, pricing, contracting, and product processes, policies, and approval criteria consistently

Practical experience using AI-enabled tools responsibly to streamline repetitive work, extract and classify information, generate insights, and improve turnaround times (Engineering-level technical expertise is not required)

You enjoy working in an in-office environment with strong cross-team collaboration and support

You have a user first mindset and are energized by the challenge of solving difficult problems

You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges

You are able to prioritize effectively, exercise sound judgment, and operate comfortably in ambiguous, fast-moving environments

Preferred qualifications

Experience in commercial operations, deal management, deal desk, pricing operations, revenue operations, sales operations, or contract operations supporting complex commercial workflows

Experience supporting non-standard agreements, pricing exceptions, approval processes, revenue controls, DDQs, contract review, or contract-data management

Experience with Google Workspace, Salesforce, and/or other CRM, pricing, contract-management, approval, or case-management tools

Demonstrated experience improving or automating operational workflows through AI-enabled, no-code, or workflow-management tools, while applying appropriate quality and human-review controls