Corporate Services Administrator

Role Purpose

The Corporate Services Administrator plays a pivotal role in supporting administrative, operational and communication functions across the company. This role ensures high‑quality, inclusive and timely support for internal teams, members and external stakeholders.

Rostering / Delivery Focus

Provide high‑quality administration and customer support for Programs

Core responsibilities: rostering support, scheduling, participant communication, incident triaging, phone/email enquiries

Additional responsibilities: issuing quotes, booking travel, CRM management

Must follow seamless processes and provide clear handover to the other administrator

Key Responsibilities

Organisational Administration

Manage central inboxes and phone lines

Provide administrative support across all departments

Support travel bookings, stationery and merchandise

Assist CEO, COO and CFO with diary and meeting management

Data, Systems & Reporting

Maintain data integrity across CRM, CMS and project systems

Assist with system migrations

Support payroll and rostering data entry

Ensure correct data entry and linking

Follow all paperwork and process requirements

Candidate, Participant & Community Support

Act as first point of contact for candidates, participants and weekend staff

Support onboarding, applications and communications

Coordinate drop‑in sessions, workshops and online events

Ensure accessible and inclusive communication

Process NDIS quotes and progress reporting

Rostering & Program Logistics

Manage rostering systems efficiently

Maintain attendance rolls, absentee forms, support worker rosters and WhatsApp groups

Identify engagement issues and escalate

Complete payroll and timesheet reconciliation

Technology & Equipment Management

Support onboarding of new staff

Liaise with managers for system access

Communications & Engagement

Create accessible templates

Distribute timely updates

Ensure consistent brand tone

General

Participate in staff meetings

Maintain confidentiality

Support other team members as required

Skills, Knowledge & Attributes

Minimum 2 years’ experience in admin, communications or member support

Excellent organisation and attention to detail

Strong written and verbal communication

Problem‑solving and risk management skills

Experience with CRM, CMS and project management tools

Proactive, flexible and comfortable working remotely

Strong interpersonal skills and inclusive practice

Governance or payroll experience desirable

Knowledge of disability, education or arts sectors advantageous

Selection Criteria

Certificate/Diploma in Business Administration (desirable)

Proven administrative expertise

Strong communication skills

Stakeholder engagement and problem‑solving

High attention to detail

Ability to work across time zones

Proficiency with Google Workspace, Microsoft Office, CRM, Asana

Strong team collaboration

Person Specification

Highly organised, detail‑focused, calm under pressure

Strong sense of responsibility and follow‑through

Inclusive mindset and commitment to accessibility

Enjoys fast‑paced, service‑oriented environments

Self‑starter who works across departments to “get the job done”

Originally posted on Himalayas