Credit Controller (12m Fixed Term Contract)

This is a project-based role perfect for someone who wants to build something from the ground up.

Due to our successful European growth, we're launching a new initiative to professionalize and scale our hotel compensation processes. This fixed-term maternity cover offers a rare chance to establish frameworks, processes and systems that will support a multinational operation - and see immediate impact from your work.

You'll be working on a project with newly launched invoicing and collections processes, partnering directly with leadership in Business Operations, AR teams, and Partnerships teams. If you thrive on autonomy, ambiguity, and quick wins - this is for you.

What You'll Do

In Your First 6 Months:

Work closely with Business Operations to validate and optimize newly launched invoicing and collections processes

Establish robust tracking mechanisms for hotel commissions and partner arrangements

Build feedback loops between finance, partnerships, and operations teams

Deliver quick wins that demonstrate process improvements and revenue recovery

Core Responsibilities:

Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries

Process Design: Help map end-to-end compensation flows, identifying bottlenecks and improvement opportunities; document scalable processes

Contract Management: Review hotel contracts and validate commissions raised vs. received

Stakeholder Management: Build strong relationships with hotel partners and cross-functional teams across multiple countries

Data & Reporting: Use BI tools to track performance and provide insights (Thoughtspot or similar)

What You Bring

Must-Haves:

3-4 years in collections, credit control, or AR - ideally in a high-growth or scaling environment

Process improvement mindset - you can map processes, spot inefficiencies, and design better ways of working

Strong Excel skills - v-lookups, pivot tables, data manipulation

Independent operator - comfortable with ambiguity and building structure where none exists

Excellent communication - you build rapport easily and can influence across geographies and seniority levels

Documentation skills - you naturally create clear process guides and handover materials

International experience - you've worked across time zones and cultures

Nice-to-Haves:

SQL skills

Experience with BI tools (Thoughtspot, Tableau, Power BI)

Knowledge of travel/hospitality industry or hotel commission structures

Familiarity with Onyx or similar travel platforms

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