Croatian/English-Speaking Travel Agent

Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Croatian/English-Speaking Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.

Key Responsibilities

Handle incoming customer and partner queries via phone, email, and chat in both Croatian/Bosnian/Serbian and English

Assist with reservations, cancellations, modifications, and general travel-related issues

Provide guidance on platform tools, policies, and procedures

Log all interactions in the CRM system, ensuring accuracy and follow-up

Identify issues, resolve them quickly, and escalate when necessary

Maintain professionalism and empathy, particularly in stressful situations

Consistently meet service quality and customer satisfaction goals

Requirements

Fluency in Croatian/Bosnian/Serbian and English (verbal and written)

Strong computer and multitasking skills

Excellent problem-solving and communication abilities

Will be considered a great asset if you have:

Previous customer service, travel, or hospitality experience

Benefits

Competitive Salary

1200€ Sign-on Bonus

50€ Meal Voucher

Monthly Performance Bonus

Private Life and Health Insurance

25 days of Annual Leave

Relocationpackage for candidates relocating from abroad, including travel expenses and initial accommodation

Originally posted on Himalayas