CSR Admin

Headquarters: Philippines

URL: https://jobs.workable.com/company/pzrDAmWzBeLFWWocD1c2K3/jobs-at-virtual-staff-365

Our client is a premier climate control and electrical service company providing high-quality installation, repairs, and maintenance solutions. They service a wide range of residential and commercial clients across various suburban regions.

They are now seeking to hire a CSR Admin to provide frontline customer service and administrative support to the operations team. This role focuses heavily on lead management, customer confirmations, scheduling, and follow-ups to ensure seamless daily operations.

Job ResponsibilitiesCustomer Contact and Lead Management

Send confirmation SMS messages to customers

Call office headquarters overnight leads

Handle missed calls during high-volume periods

Action outbound web leads via phone calls

Manage pending and follow-up web leads

Update and manage confirmation SMS replies

Call customers who have not confirmed bookings for the following day

Assist with replying to SMS messages from web leads

Conduct customer happy calls to ensure satisfaction

Scheduling and Booking Support

Manage calendar requests

Assist with booking jobs in the Aroflo schedule

Call customers in Aroflo to follow up on rescheduled jobs and attempt rebooking

Assist with booking real estate requests

Assist with booking Maintenance Agreement and Routine Care clients

Administrative and Reporting Tasks

Download and prepare cancellation letters every Monday

Email prepared cancellation letters to the Manager for printing and posting

Maintain accurate customer and job records in Aroflo

Support the customer service team with ad hoc administrative tasks as required

Proven experience in customer service, call handling, or administrative support roles

Strong verbal and written English communication skills with a confident phone manner

High attention to detail and excellent organisational skills

Ability to manage high call volumes and competing priorities calmly in a fast-paced environment

Customer-focused mindset with robust problem-solving capabilities

Ability to work independently, follow set processes, and maintain reliable attendance

Experience with basic to intermediate CRM, booking systems, or scheduling platforms

Proficiency with intermediate SMS and email communication tools

Nice-to-Have Skills

Previous experience in HVAC, trades, or service-based industries

Prior experience specifically using Aroflo software

Permanent Work-From-Home Set-Up

Dayshift (Australian Eastern Standard Time business hours)

Full-Time Job

HMO (STAFF only)

Annual Leave

Christmas Bonus equivalent to 1 month's wage (pro-rate)

To apply: https://weworkremotely.com/remote-jobs/virtual-staff-365-csr-admin