jobctl

Customer Care Manager - French Market 🇫🇷

Qonto - Barcelona, Spain - original posting ->
Status
Open
Remote policy
Hybrid
Employment type
Full-time
Salary
Not stated
Categories
Operations & Customer Success, Customer Service - France 🇫🇷
Tech
hybridmanager
Source
qonto
First observed
2026-08-19 07:56 UTC
Last seen
2026-10-21 18:04 UTC
Source claims posted
2026-10-21 16:15 UTC
Consecutive misses
0 of 3

What the posting says

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, based on 60,000 reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

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Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

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Join us as a Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of Julie, our Team Lead.

➡️ What you'll do

Resolve client tickets end-to-end: Solve problems across chat, email, and occasional video calls for clients in the French market.

Investigate before you answer: Dig into account activity, company profiles and transaction history to find the right solution.

Go beyond the obvious fix: Proactively recommend products or solutions based on what each client actually needs.

Partner with Product and Tech to resolve bugs and feature requests that need cross-functional problem-solving.

Fix what's broken around you: Contribute to "broken windows" projects like improving CRM workflows or building better internal databases.

➡️ What we're looking for

A natural problem-solver: You’ve worked directly with clients in a customer care or a similar role, and you enjoy solving tricky, ambiguous problems rather than passing them on.

Sharp communication: You speak and write fluently in French and English, with a clear, professional style whether you’re on chat, email or a call.

AI-fluent mindset: You're keen to use AI tools to work faster and rethink how the job gets done, not just to tick a box.

Flexible availability: You're comfortable working outside of standard office hours and on weekends when clients need support.

➡️ What we can offer you

Real specialization, fast: Move beyond foundation-level work within months as you build full-scope expertise.

Trust-based autonomy: Once trained, you'll own your tickets and projects without anyone looking over your shoulder.

A clear path forward: Foundation work here can lead into product, project ownership, or other specialized tracks.

Hands-on mentorship: You'll be coached directly by senior teammates invested in your growth.

➡️ Your future manager

Your manager will be Julie, Team Lead in Account Management, based in Barcelona.

Her background? Julie joined Qonto as a Customer Care Manager. In less than two years she went from Customer Care Manager to Team Lead. Along the way she ran Account Management trainings and was the go-to person between Product and Customer Care for feature launches.

What does she bring to the team? Julie gives clear guidance and regular coaching, then trusts her team to own their work independently. She knows the role from the inside, so she can help you ramp up fast and grow at your own pace.

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.

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On average, our hiring process lasts 20 working days. More information on our candidate journey here

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🔒 Your security matters to us

Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.

If you receive a suspicious message claiming to be from Qonto, please report it right away ([email protected])

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At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.

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On average, our hiring process lasts 20 working days. More information on our candidate journey here

Quality

Completeness: 65%
Honesty: 70%

Based on 21 observation(s).

Timeline

  1. *
    #179600 2026-08-19 07:56 UTC
    Published
  2. o
    #365737 2026-08-25 19:07 UTC
    Not seen
    Miss 1 in a row
  3. o
    #368194 2026-08-25 19:21 UTC
    Not seen
    Miss 2 in a row
  4. o
    #372186 2026-08-25 23:25 UTC
    Not seen
    Miss 3 in a row
  5. x
    #372187 2026-08-25 23:25 UTC
    Closed
  6. ^
    #831753 2026-09-18 10:04 UTC
    Reopened
  7. ~
    #831754 2026-09-18 10:04 UTC
    Modified
    • Title
      Customer Care Manager - Account Management (Security & Administration)->Customer Care Manager 🇫🇷
    • Description
      Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...->Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...
    • Locations
      Barcelona->Barcelona, Spain
    • Posted at
      2026-08-18 13:24 UTC->2026-09-18 07:04 UTC
  8. ~
    #837350 2026-09-18 14:10 UTC
    Modified
    • Posted at
      2026-09-18 07:04 UTC->2026-09-18 07:04 UTC
  9. ~
    #942058 2026-09-23 10:39 UTC
    Modified
    • Description
      Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...->Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...
  10. ~
    #1231502 2026-10-07 11:20 UTC
    Modified
    • Description
      Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...->Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...
  11. ~
    #1234659 2026-10-07 15:21 UTC
    Modified
    • Description
      Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...->Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...
  12. ~
    #1280211 2026-10-09 16:38 UTC
    Modified
    • Description
      Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...->Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...
    • Posted at
      2026-09-18 07:04 UTC->2026-10-09 13:30 UTC
  13. ~
    #1365347 2026-10-15 17:55 UTC
    Modified
    • Description
      Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...->Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...
    • Posted at
      2026-10-09 13:30 UTC->2026-10-15 14:13 UTC
  14. ~
    #1378755 2026-10-16 13:55 UTC
    Modified
    • Remote policy
      Not stated->Hybrid
  15. ~
    #1424357 2026-10-19 17:59 UTC
    Modified
    • Description
      Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...->Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...
  16. o
    #1443348 2026-10-20 18:01 UTC
    Not seen
    Miss 1 in a row
  17. o
    #1448403 2026-10-20 22:02 UTC
    Not seen
    Miss 2 in a row
  18. o
    #1451141 2026-10-21 02:02 UTC
    Not seen
    Miss 3 in a row
  19. x
    #1451142 2026-10-21 02:02 UTC
    Closed
  20. ^
    #1462660 2026-10-21 18:04 UTC
    Reopened
  21. ~
    #1462661 2026-10-21 18:04 UTC
    Modified
    • Title
      Customer Care Manager 🇫🇷->Customer Care Manager - French Market 🇫🇷
    • Description
      Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...->Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at...
    • Posted at
      2026-10-15 14:13 UTC->2026-10-21 16:15 UTC