Customer Relations Agent

Start Date: October 13, 2026

Who We Are

Brolly Labs dba CatalyzeX, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients.

As an incubator of cutting-edge services, software, and AI brands, we partner with forward-thinking firms in e-commerce, legal, healthcare, and software sectors to deliver human-centric solutions that truly make a difference.

What You'll Do

As a Customer Relations Agent at CatalyzeX, you will be on the front lines of delivering an exceptional customer experience for one of our retail clients. You will handle customer concerns across phone and email, resolve issues quickly using sound judgment and the right tools, and keep accurate records of every interaction while collaborating with teams across the business.

Key Responsibilities:

Engage with customers via phone (inbound and outbound) and email

Assist with issues related to online and in-store purchases

Use problem-solving skills, available tools, and sound judgment to resolve concerns quickly and effectively

Collaborate with other departments on service and product-related challenges

Document all interactions accurately within the Zendesk ticketing system

Identify recurring issues and share insights with the Management Team

Participate in weekly team meetings

Support other tasks and projects as assigned

Who You Are

We are looking for an energetic, customer-first professional who thrives in a fast-paced environment and genuinely enjoys helping people. The ideal candidate communicates clearly, stays calm under pressure, and follows through until every issue is fully resolved. You are tech-savvy, adaptable, and comfortable juggling multiple systems at once.

What You Bring:

Full-time availability (40 hours/week) with potential for overtime

Open and flexible schedule, including evenings, weekends, and holidays

Excellent verbal and written communication skills

Strong problem-solving skills and a collaborative mindset

Patience, empathy, and the ability to stay calm under pressure

Sound decision-making, including knowing when to escalate or seek support

Strong follow-up skills and a commitment to seeing issues through to resolution

Fast learner who is tech-savvy and comfortable navigating multiple systems at once

A positive, team-oriented attitude with a strong work ethic

Reliable attendance and flexibility to work evenings, weekends, holidays, overnights, and overtime as needed

Preferred Backgrounds:

Prior experience in customer support or an inbound call center environment

Experience with Zendesk, OMS, or WMOS

Proficiency with Microsoft Office Suite and data entry

Comfortable troubleshooting basic IT issues and navigating multiple systems simultaneously

Technical Requirements

Internet connection: High-speed internet required; minimum 20 Mbps or fiber connection.

Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted.

Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on.

Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS version with FileVault enabled.

RAM: Minimum 8 GB (16 GB preferred)

Noise-canceling headset

Power and internet backup required

Rates and Expectations

Work Setup: Remote

Employment Type: Full-time (40 hours per week, with potential for overtime)

Rate: PHP 39,000 to PHP 40,000 per month

Time Zone: US Eastern Time (schedule includes evenings, weekends, holidays, and overnights)

Start Date: October 13, 2026

Training: New Hire Training runs Monday to Friday, 9:00 AM to 6:00 PM EST; final schedules are set after training is complete

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.

Originally posted on Himalayas