Customer Representative - Remote - Call Center

Overview

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Job Description

Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

Remote position - Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) representatives of $18.00 per hour

RESPONSIBILITIES:

Identify customers' needs, clarify information, provide direct support or guidance toward to resolution

Tackle a variety of problems in technical systems with skill and accuracy

Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level

Maintain customer service as an utmost priority and continuously develop the ability to deal with challenging customer conversations

Discern changes in call types and report to management

Monitor health of network, hardware, and software for our customers

Track escalations through proper channels to completion

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalent

Technical call center support experience

Experience in a technical support role, or other technical experience

Work history must demonstrate each of the following:

Strong understanding of customer service and customer relations

Ability to take initiative and learn new processes and concepts

Ability to exercise good judgment and decision-making

Effective written and oral communication skills

Basic understanding of software/hardware troubleshooting

Able to assess and evaluate situations effectively

Able to identify critical issues quickly and accurately

Able to write informatively, clearly, and accurately

Problem solving and analytical skills

Ability to work in a team environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Associate’s degree in Information Technology, Computer Science, or a related field

Experience in Service Now and Five9

Experience in retail cash offices

BENEFITS:

Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1737210

Originally posted on Himalayas