Customer Service Agent

Job Title:Customer Service Agent

Location: Exeter Head Office - Full Time

Hours: 40 hours Monday-Friday + Saturday shift rota

Benefits:

22 days holiday, increasing to 27 plus bank holidays

Free onsite parking

Free onsite gym

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

The Role:

You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.

No prior experience is necessary, full training will be given.

This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.

Responsibilities:

To provide outstanding customer service and exhibit excellent communications skills when interacting with clients

Regularly monitor personal and team inboxes and respond to emails

Ensure all customer complaints are resolved to the customers satisfaction

To process data accurately using a variety of inhouse systems

Answer calls and promptly resolve any requests or queries

The Candidate:

Happy to work independently, as well as in a part of the team

Excellent communication skills

Strong organisational skills and attention to detail

Ability to multitask

IT literate

About Us:Thrifty is the largest privately-owned leasing company in the UK, with 81 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team.

As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do.

Shape the future with usAPPLY NOWand join our team!

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