Customer Service Rep I

* Position is Eligible for Remote / Work from Home Opportunity*

Department: Provider Contact Center

Telecommuting Eligible: Yes

Job Grade: N11

As a condition of employment, physical work location must be in one of the 50 states or the District of Columbia.

Notice of Collection & Privacy Policy for Applicants Residing in California: California Applicant Privacy Policy | Noridian (noridiansolutions.com)

Job Title

Customer Service Representative I

Job Summary

The Customer Service Representative responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries.

Key Performance Indicators

Excellent multi-tasking skills

Excellent customer service skills

Strong verbal and written communication skills

Essential Functions

Key Duties/Responsibilities/Accountabilities

Responds to customer inquiries promptly and accurately

Documents all inquiries appropriately

Understands and applies confidentiality and security guidelines

Maintains minimum production expectations while meeting defined quality expectations

Maintains knowledge of online reference information

Prioritizes work throughout the day and adapts to changes in workload as needed

Non-Essential Duties and Functions

Other duties as assigned

Minimum Qualifications

High School diploma or GED

Ability to maintain confidential information in compliance with HIPAA regulations

Excellent data entry skills

Program training as required

Demonstrated problem solving skills

Preferred Qualifications

Above requirements and the following:

Previous work experience in a healthcare provider or insurance environment and/or contact center experience

Ability to work flexible schedules

Environment and Cognitive/Physical Demands

Office Environment

Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve

Requires prolonged sitting and telephone use

Requires the use of office equipment such as computer terminals, telephones, copiers and printers

Infrequent lifting to 15 pounds

Infrequent stooping

Segregation of Duties

Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.

Statement of Other Duties

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

Total Rewards Package:

Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.

CMS Access Compliance and Regulation Contingency Statement

Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.

An employee in this position may be required to possess a “Federal Identification Card” (Federal ID) as a condition of employment. Federal ID’s may include one of the following: Personal Identity Verification (PIV) card, Personal Identity Verification-Interoperable (PIV-I) card, a Local-Based Physical Access Card issued by CMS, or a Local-Based Physical Access Card issued by another Federal agency and approved by CMS. Obtaining a Federal ID and continued eligibility for this position may require the successful completion of a Federal Background Investigation performed by the Federal Government and a residency requirement that you have lived in the United States at least three out of the last five years. Failure to obtain a Federal ID may result in the removal from the position or termination of employment.

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Below is the salary range for potential new hires.

Salary Range: The pay range for this position is $15.66 – $20.60 hourly, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Other Compensation: Incentive Plan & Lifestyle Benefit

This job will be closed 08/20/2026 at 8:00AM CST. No further applications will be considered.

Originally posted on Himalayas