Customer Service Representative

Do you like helping people and solving problems? Customer Contact Services (CCS) is hiring remote Customer Service Representatives to support CTI, our automotive division. CTI partners with car dealerships nationwide to handle inbound calls, run outbound campaigns, and book service appointments, helping dealerships stay connected with their customers and run more efficiently.

No automotive experience needed. We'll teach you everything you need to know about the dealership side. What you bring is customer service skill, a professional phone presence, and comfort with computers.

This is a fully remote position. You'll need your own computer and home office setup that meets our equipment requirements (listed below).

What You'll Do

Answer inbound calls promptly and professionally

Identify what each caller needs and guide the call to resolution

Schedule service appointments for dealership customers

Share accurate information about dealership products and services

Process online reservations and update customer records

Document every interaction clearly and accurately

Follow call scripts and procedures to ensure a consistent customer experience

Escalate issues to supervisors when needed

Meet Quality Assurance standards

Stay current on client programs through ongoing training

Other duties as assigned

What You Bring

High school diploma, GED, or higher

At least one year of call center or customer service experience

Confident computer skills, including typing and moving between multiple programs at once

Strong spoken and written English, including correct spelling and grammar

Clear, accurate documentation habits

Good judgment with confidential information

Problem-solving skills and attention to detail

A genuine commitment to excellent customer service

Schedule

Monday through Friday, plus every other Saturday

Shifts scheduled within our operating hours of 6:00 a.m. – 9:00 p.m. CST

Remote Work Setup

Computer requirements include:

Windows 11

Intel i3 / AMD Ryzen 3 processor or better

8 GB of RAM or more (installed physical memory)

Two monitors

Webcam

Wired USB headset

Wired ethernet internet connection (Wi-Fi is not permitted)

Benefits

Medical, dental, and vision insurance

401(k)

Paid time off

Life insurance

Holiday incentive pay

Performance and outbound project bonuses

Paid training

Employee events and activities

Room to grow, with real advancement opportunities

Why CCS?

At CCS, you'll be part of a supportive, team-focused workplace where people are valued and encouraged to grow. You'll get thorough training from day one, a team that has your back, and the satisfaction of knowing your work makes a difference for every caller.

About Customer Contact Services

Customer Contact Services (CCS) is a 24/7 contact center headquartered in Minnetonka, Minnesota, providing telephone answering and customer support services for businesses across a range of industries.

Equal Opportunity Employer

At CCS, we believe great customer experiences start with a team that reflects the communities we serve. We welcome applicants of all backgrounds, experiences, and abilities. CCS is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.

Originally posted on Himalayas