Customer Service Representative (m/f/d)

Your responsibilities:

Serve as the primary point of contact for customers in France via phone, email, and other communication channels

Process customer orders, inquiries, and complaints efficiently and professionally

Prepare and follow up on quotations and customer requests

Coordinate order management activities and ensure smooth order fulfillment

Maintain accurate customer records in our ERP/CRM systems

Collaborate closely with Sales, Logistics, Supply Chain, and other internal departments

Handle returns, credit notes, and customer issue resolution

Monitor customer satisfaction and contribute to continuous service improvements

Support administrative tasks related to customer service operations

Your profile:

Completed commercial, business, or administrative education, or a comparable qualification

Native-level French or fluent French language skills (written and spoken)

Good English skills are required; German language skills are an advantage

Previous experience in Customer Service, Sales Support, Inside Sales, or Order Management is preferred

Good knowledge of MS Office and experience with ERP systems is an asset

Strong communication and interpersonal skills

Customer-oriented mindset with a proactive approach to problem-solving

Highly organized, reliable, and able to work independently

Team player with a positive attitude

We offer you:

A permanent full-time employment contract (CDI)

Part-time opportunities available, minimum 32 hours per week

A competitive salary between € 2.750 and € 3.350 depending on experience (based on 39 hours)

Hybrid working model with up to two remote working days per week

A Comprehensive onboarding and training

A great company culture based on respect and team spirit, with regular team events

An opportunity to contribute to a better and healthier world by collaborating with colleagues (including at the European level) who are passionate about their work

A challenging role at a growing international company in a multicultural environment with excellent opportunities for professional development

GC is an equal opportunity employer that evaluates applicants regardless of origin, nationality, gender, age, or disability. We welcome candidates from diverse backgrounds and actively promote diversity in our workforce.

Contact

Ms. Elisabeth Deck, HR Business PartnerGC Othodontics Europe GmbH, Harkortstraße 2, 58339 Breckerfeld