Customer Service Representative - PH

Description

Overview:

Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.

Key Responsibilities:

Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues

Handle customer complaints, providing appropriate solutions and alternatives within established guidelines

Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities

Maintain a positive, empathetic, and professional attitude toward customers at all times

Process orders, forms, applications, and requests accurately and efficiently

Keep detailed records of customer interactions, transactions, comments, and complaints

Communicate and coordinate with internal departments to ensure customer needs are met

Follow communication procedures, guidelines, and company policies

Stay knowledgeable about company products, services, and policies

Ensure customer satisfaction and provide feedback to the customer service manager

Perks:

Health Maintenance Organization (HMO)

Competitive pay

Government-mandated benefits

13th month pay

Night differential pay

Internet allowance

Perfect attendance bonus

Yearly salary increase

Opportunities for career growth and development

Fun and supportive working environment

Requirements

Minimum of 1 year relevant experience in the BPO or customer service industry

Accounts Receivable and Billing experience (preferred)

Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls

Excellent written communication skills for handling professional email and chat correspondence

Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines

Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations

Collaborative team player with a proactive mindset and strong sense of ownership and accountability

Ability to follow processes, adapt to feedback, and maintain high service quality standards

Comfortable using CRM systems, ticketing tools, and standard office software

Originally posted on Himalayas