Customer Service Representative-Remote

Headquarters: Dallas, Texas, United States

URL: https://jobs.workable.com/company/7L2FzU15AMzMKn9txgLfbp/jobs-at-dln-consulting-group

Job Title: Customer Service Representative — Remote

Company: DLN Consulting Group

Job Type: Part Time

About DLN Consulting Group

DLN Consulting Group is a professional services firm delivering tailored business solutions across multiple industries. We are committed to excellence in client engagement and are growing our remote customer service team to support our expanding client base.

Position Overview

The Remote Customer Service Representative serves as the first point of contact for clients and prospects. This role is responsible for delivering exceptional service, resolving inquiries efficiently, and maintaining positive client relationships in a fully remote environment.

Respond promptly to client inquiries via phone, email, and chat

Resolve client issues and complaints with professionalism and urgency

Maintain accurate records of client interactions in CRM systems

Escalate complex issues to appropriate departments

Follow up with clients to ensure satisfaction and resolution

Support onboarding of new clients with guidance and resources

Meet daily and weekly performance metrics and service level targets

Collaborate with internal teams to improve client experience

Fully remote position

Competitive benefits package

Paid training provided

To apply: https://weworkremotely.com/remote-jobs/dln-consulting-group-customer-service-representative-remote