jobctl

Customer Service Representative (Spanish Bilingual)

Snapscale - Philippines - original posting ->
Status
Open
Remote policy
Not stated
Employment type
Full-time
Salary
Not stated
Categories
Customer Support & Success
Source
jobicy
First observed
2026-08-30 18:45 UTC
Last seen
2026-11-02 13:35 UTC
Source claims posted
2026-11-02 03:05 UTC
Consecutive misses
0 of 10

What the posting says

Description

Overview:

Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.

The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.

Responsibilities:

Perform insurance verification (preferred but not required)

Handle new patient enrollment and intake processes

Answer incoming calls and assist patients with inquiries

Schedule and reschedule patient appointments efficiently

Respond to patient emails and text messages in a timely manner

Manage and update patient records using EMR systems

Ensure accurate documentation and maintain patient confidentiality

Perks:

Health Maintenance Organization (HMO)

Competitive pay

Government-mandated benefits

13th month pay

Night differential pay

Internet allowance

Opportunities for career growth and development

Requirements

Proficient in both written and spoken Spanish and English

Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!

Comfortable supporting US based clinics and physicians

Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling

Demonstrates strong empathy and interpersonal skills when handling patient interactions

Highly organized, detail-oriented, and reliable.

Must have a stable internet connection and a quiet remote work environment

Quality

Completeness: 45%
Honesty: 70%

Based on 27 observation(s).

Timeline

  1. *
    #468176 2026-08-30 18:45 UTC
    Published
  2. o
    #493234 2026-09-01 04:41 UTC
    Not seen
    Miss 1 in a row
  3. o
    #494363 2026-09-01 05:43 UTC
    Not seen
    Miss 2 in a row
  4. o
    #494623 2026-09-01 06:43 UTC
    Not seen
    Miss 3 in a row
  5. o
    #495041 2026-09-01 07:45 UTC
    Not seen
    Miss 4 in a row
  6. o
    #496173 2026-09-01 08:46 UTC
    Not seen
    Miss 5 in a row
  7. o
    #497554 2026-09-01 09:48 UTC
    Not seen
    Miss 6 in a row
  8. o
    #498206 2026-09-01 10:48 UTC
    Not seen
    Miss 7 in a row
  9. o
    #498653 2026-09-01 11:50 UTC
    Not seen
    Miss 8 in a row
  10. o
    #499392 2026-09-01 12:51 UTC
    Not seen
    Miss 9 in a row
  11. o
    #501141 2026-09-01 13:53 UTC
    Not seen
    Miss 10 in a row
  12. x
    #501142 2026-09-01 13:53 UTC
    Closed
  13. ^
    #1107828 2026-10-01 08:58 UTC
    Reopened
  14. ~
    #1107829 2026-10-01 08:58 UTC
    Modified
    • Posted at
      2026-08-30 14:40 UTC->2026-10-01 03:50 UTC
  15. o
    #1148419 2026-10-03 03:13 UTC
    Not seen
    Miss 1 in a row
  16. o
    #1149474 2026-10-03 04:22 UTC
    Not seen
    Miss 2 in a row
  17. o
    #1150179 2026-10-03 05:32 UTC
    Not seen
    Miss 3 in a row
  18. o
    #1150802 2026-10-03 06:41 UTC
    Not seen
    Miss 4 in a row
  19. o
    #1151464 2026-10-03 07:52 UTC
    Not seen
    Miss 5 in a row
  20. o
    #1152501 2026-10-03 09:03 UTC
    Not seen
    Miss 6 in a row
  21. o
    #1152816 2026-10-03 10:06 UTC
    Not seen
    Miss 7 in a row
  22. o
    #1153333 2026-10-03 11:06 UTC
    Not seen
    Miss 8 in a row
  23. o
    #1154012 2026-10-03 12:09 UTC
    Not seen
    Miss 9 in a row
  24. o
    #1154682 2026-10-03 13:10 UTC
    Not seen
    Miss 10 in a row
  25. x
    #1154683 2026-10-03 13:10 UTC
    Closed
  26. ^
    #1682841 2026-11-02 13:35 UTC
    Reopened
  27. ~
    #1682842 2026-11-02 13:35 UTC
    Modified
    • Posted at
      2026-10-01 03:50 UTC->2026-11-02 03:05 UTC