Customer Service Representative

We are looking for a reliable and detail-oriented Customer Service Representative to support daily client communication, CRM management, and administrative operations. The ideal candidate must have excellent English communication skills with a neutral/no strong accent, be comfortable working inside JobNimbus CRM, and be able to strictly follow SOPs and workflows. This role requires professionalism, consistency, and the ability to handle customer interactions efficiently in a fast-paced environment.

Requirements

Key Responsibilities:

Handle inbound and outbound customer communication via phone, email, SMS, or chat

Provide professional and timely customer support while maintaining a positive client experience

Update and manage customer information accurately in JobNimbus CRM

Follow company SOPs, scripts, and workflows consistently

Schedule appointments and coordinate follow-ups with clients and internal teams

Monitor customer inquiries and ensure all tickets or requests are resolved promptly

Document customer interactions, notes, and updates inside the CRM

Assist with lead management, status updates, and pipeline tracking

Perform data entry and maintain organized digital records

Escalate customer concerns or urgent issues to the appropriate department

Coordinate with sales and operations teams to ensure smooth customer onboarding and service delivery

Track task completion and maintain daily productivity targets

Assist with quality assurance by ensuring all processes are completed accurately

Maintain confidentiality of customer and company information

Provide general administrative support and assist with special projects as needed

Qualifications & Skills:

At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support

Excellent verbal and written English communication skills

Neutral or minimal accent is required

Experience using CRM platforms, preferably JobNimbus

Ability to follow SOPs and structured workflows with high accuracy

Strong organizational and multitasking skills

Comfortable handling customer concerns professionally

Proficient in Google Workspace or Microsoft Office Suite

Ability to work independently with minimal supervision

Strong attention to detail and problem-solving skills

Stable internet connection and quiet work environment required

Must have access to a static IP address through a reliable VPN provider such as

NordVPN or Surfshark

Benefits

Why Join Us?

Work-from-home opportunity.

Opportunity to contribute to a growing business by enhancing efficiency and client experience.

Supportive and collaborative work environment.

Schedule:

40 hours per week

Mon - Fri: 4:30 pm - 8:30 pm - PST

Sat - Sun: 8:00 am - 6:00 pm- PST

Originally posted on Himalayas