Customer Service Specialist Coffee

<p><strong>Location:</strong> Wollerau or Zurich, Switzerland<br><strong>Employment Type:</strong> Part-time (40-60%), Fixed-term until May 2027</p> <p><strong>Join Our Team</strong></p> <p>We are looking for a proactive and detail-oriented <strong>Customer Service Specialist Coffee</strong> to support our coffee logistic activities. This is an excellent opportunity for a professional with experience in contract administration, logistics coordination, and supplier management to play a key role in ensuring smooth operations and exceptional service for our customers and logistic service providers.</p> <p><strong>&nbsp;</strong></p> <p><strong>What You'll Be Doing</strong></p> <ul> <li>Manage coffee logistic shipments and sales invoices.</li> </ul> <ul> <li>Coordinate shipment schedules and delivery plans with logistics service providers, customers and coffee suppliers.</li> <li>Support the resolution of logistics-related issues and delays.</li> </ul> <ul> <li>Act as a key point of contact for customers’ inquiries and operational topics.</li> <li>Assist in resolving customer related issues and discrepancies.</li> </ul> <ul> <li>Coordinate with Finance regarding payment processing and invoice approvals.</li> <li>Investigate and resolve invoice discrepancies.</li> </ul> <ul> <li>Monitor contract processing timelines and maintain high accuracy standards.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>Who We're Looking For</strong></p> <p><strong>Required Qualifications</strong></p> <ul> <li>Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.</li> <li>Professional experience in customer service, procurement support, logistics, or contract administration.</li> <li>Fluent written and spoken English and German.</li> <li>Strong organizational skills with exceptional attention to detail.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> </ul> <ul> <li>Experience working with ERP systems, preferably Microsoft Dynamics.</li> <li>Knowledge of international trade processes and Incoterms.</li> <li>Understanding of logistics and supply chain operations within trading environments.</li> <li>Experience in commodity trading, food products, or agricultural commodities is an advantage.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>What Success Looks Like</strong></p> <p>Success in this role will be measured through:</p> <ul> <li>High accuracy in contract and documentation management.</li> <li>Timely processing of contracts and operational requests.</li> <li>Effective resolution of customer and logistics issues.</li> <li>Strong supplier and stakeholder satisfaction.</li> <li>Compliance with internal policies and regulatory requirements.</li> <li>Consistent support of smooth coffee trading operations.</li> </ul> <p>&nbsp;</p> <p><strong>Why You Should Join Us</strong></p> <ul> <li>Opportunity to work within an international commodity logistic environment.</li> <li>Exposure to global coffee supply chains and trading operations.</li> <li>Collaborative and supportive team culture.</li> <li>Flexible part-time working arrangement.</li> <li>Professional development opportunities within a growing organization.</li> <li>A meaningful role contributing directly to operational and commercial success.</li> </ul> <p>&nbsp;</p> <p><strong>If you are passionate about customer service, operational excellence, and supporting global trading activities, we'd love to hear from you. Apply today and join our team as a Customer Service Specialist Coffee.</strong></p>

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