Customer Success Intern – Mirakl Ads, Paris

<div class="content-intro"><p><strong>About Mirakl:</strong></p> <p>Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.<br><br>Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).<br><br>With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.</p> <p>For more information, visit <a href="http://www.mirakl.com">www.mirakl.com</a>.</p> <p><strong>Mirakl in Numbers:</strong></p> <ul> <li>🗓️ Founded in 2012 | Member of French Tech Next40</li> <li>👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo</li> </ul> <p><strong>Our Values:</strong></p> <p>Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.</p> <p>Our 5 values guide how we collaborate:</p> <ul> <li>💡<strong> Work Hard Together:</strong> Teamwork and collaboration are the foundation of our success</li> <li>🏆 <strong>Get Things Done: </strong>&nbsp;We prioritize action and efficiency for impactful results</li> <li>🚀 <strong>Go Above &amp; Beyond:</strong>&nbsp; We tackle challenges proactively and always aim for excellence</li> <li>🎓 <strong>Succeed Through Expertise:</strong> Knowledge sharing and continuous learning are core to our culture</li> <li>🤝 <strong>Satisfy &amp; Empower Clients:</strong> We're committed to our clients' success</li> </ul> <p>&nbsp;</p></div><ul> <li>Team : Customer Success</li> <li>Manager : <a href="https://www.linkedin.com/in/arnaud-cappelaere-ba0b3575/">Arnaud Cappelaere </a></li> <li>6-month internship&nbsp;</li> <li>Starting Jan 2027</li> <li>Paris Office</li> </ul> <h2 class="pb-2 pt-4 heading-xl text-foreground">Customer Success Intern – Mirakl Ads</h2> <h3><strong>The Team You'll Join</strong></h3> <p>You'll be part of our Mirakl Ads Customer Success team led by Arnaud Cappelaere, Business Consulting Manager. The team consists of 4 Customer Success professionals dedicated to helping eCommerce and Marketplace operators launch and grow their Retail Media programs. Together, you'll be enabling clients to unlock the full potential of their advertising business through expert guidance, performance analysis, and strategic support.</p> <h3><strong>Your Impact</strong></h3> <ul> <li class="break-words text-foreground text-base leading-relaxed">Support the preparation and delivery of client workshops, onboarding sessions, training materials, and business reviews to drive client engagement and adoption.</li> <li class="break-words text-foreground text-base leading-relaxed">Monitor key performance indicators and produce regular reports to track advertising network performance and surface actionable insights.</li> <li class="break-words text-foreground text-base leading-relaxed">Analyze Retail Media program data to identify performance trends and growth opportunities, translating findings into clear recommendations for client teams.</li> <li class="break-words text-foreground text-base leading-relaxed">Conduct market research on Retail Media, eCommerce, digital advertising, and competitive dynamics to inform strategic decision-making.</li> <li class="break-words text-foreground text-base leading-relaxed">Document best practices, processes, and client insights — and explore AI tools to improve reporting, insight generation, and the overall client experience.</li> </ul> <h3><strong>What You'll Bring to the Role</strong></h3> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Currently pursuing a Bachelor's or Master's degree in Business, Engineering, Marketing, Data, or a related field</li> <li class="break-words text-foreground text-base leading-relaxed">Demonstrated interest in eCommerce, marketplaces, Retail Media, or digital advertising</li> <li class="break-words text-foreground text-base leading-relaxed">Previous experience with data analysis or client-facing projects (academic or professional) is a plus</li> </ul> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Skills:</strong></div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Strong analytical and problem-solving skills, with the ability to turn data into clear conclusions</li> <li class="break-words text-foreground text-base leading-relaxed">Excellent organizational skills and attention to detail</li> <li class="break-words text-foreground text-base leading-relaxed">Proactive and curious mindset with a hands-on approach to learning</li> <li class="break-words text-foreground text-base leading-relaxed">Ability to work effectively across multiple stakeholders in a fast-paced, international environment</li> <li class="break-words text-foreground text-base leading-relaxed">Comfort working with AI tools to enhance productivity and output quality</li> </ul> <h3 class="pb-2 pt-4 heading-lg text-foreground">Tools Used</h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Excel, Salesforce, Looker, Tableau, AI tools</div> <h3><strong>Languages</strong></h3> <ul> <li>Fluent in English &amp; french(written and spoken) required</li> </ul> <h3><strong>What We Offer You</strong></h3> <ul> <li><strong>Internship compensation</strong>: Between 1,200€ and 1,400€ per month (depending on profile)</li> <li><strong>A tailor-made integration path</strong> to quickly gain skills</li> <li><strong>Empowering and evolving missions</strong> to get the most out of this experience</li> <li><strong>A unique opportunity</strong> to discover a French unicorn in full expansion and work with international teams</li> <li><strong>A workplace that promotes well-being and balance</strong>: Breakfasts, sports and yoga classes, aperitifs</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Our Hiring Process</strong></h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">Please click the "Apply" button to submit your application—this helps us make the best possible assessment and get back to you as quickly as possible.</div> <ul class="s-list-decimal s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Manuel screening of your CV </strong><span class="s-font-semibold s-text-foreground dark:s-text-foreground-night">by a recruiter and then an <strong>AI-powered screening conversation</strong> (10 min) with Emma, Mirakl’s AI Talent Ambassador to explore your background and motivation for the role. You will need to complete this step within 3 days, otherwise we won't be able to move forward with your application.</span> <ul class="s-list-decimal s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"><a href="https://vimeo.com/1073963262/5d76e579ef?fl=pl&amp;fe=sh">How to succeed in your interviews at Mirakl?<span class="s-font-semibold s-text-foreground dark:s-text-foreground-night"> Watch the Video!</span></a></li> </ul> </li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Intro Call</strong>: Get to know each other with the recruiter, discuss your experience and answer your questions about Mirakl</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Business Interview</strong>: Meet your future manager and a team member to discuss your experience and motivation using structured interviews (STAR method)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Welcome to Mirakl!</strong></li> </ul><div class="content-conclusion"><p><em>We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.</em></p> <p><em>As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, <a href="https://www.mirakl.com/recruitment-privacy-notice" target="_blank">here</a> in English and <a href="https://www.mirakl.com/fr-FR/recruitment-privacy-notice" target="_blank">here</a> in French.&nbsp;</em></p> <p><em>We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our </em><a href="https://info.mirakl.com/ai-guidelines-for-candidates-and-interviews" target="_blank"><em>AI Guidelines for Candidates and Interviews</em></a><em>.</em></p></div>

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