Customer Success Manager

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.

We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations.

You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.

You Will:

Campaign Management:

Work with the finance team on any client approvals and revenue recognition

Own pre-sale process related to media planning and internal IOs

Be client facing point of contact to ensure smooth execution and delivery

Guide clients through internal purchasing tools

Client Management:

Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations

Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered

Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization

Assist in pre-sale pipeline management, reporting, and opportunity accuracy

Work with Campaign Operations to troubleshoot live campaigns

Maintain up-to-date knowledge of Twitch's site features and products

You Have:

4+ years of online media/planning experience

Experience helping clients execute media campaigns

Excellent written, presentation and oral communication skills

Excellent collaboration skills

Able to proactively troubleshoot and problem solve quickly and though the proper escalation process

Works well with others in high-energy environment with minimal supervision

Experience and comfortability working with technical product teams

Bonus Points

Work experience in online media

Previous agency experience

Perks

Medical, Dental, Vision & Disability Insurance

401(k)

Maternity & Parental Leave

Flexible PTO

Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job ID: TW9305

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

US, CA, San Francisco - Annually

$101,600—$177,800 USD

US, NY, New York - Annually

$101,600—$177,800 USD

US, WA, Seattle - Annually

$92,400—$160,000 USD

US, CA, Los Angeles - Annually

$92,400—$160,000 USD

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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