Customer Support Agent (Remote)
- Status
- Open
- Remote policy
- Remote
- Employment type
- Full-time
- Salary
- Not stated
- Categories
- Customer Support
- Source
- weworkremotely-europe
- First observed
- 2026-08-11 23:49 UTC
- Last seen
- 2026-09-01 11:14 UTC
- Source claims posted
- 2025-12-05 10:37 UTC
- Source claims expiry
- 2026-10-01 10:37 UTC
- Consecutive misses
- 0 of 10
What the posting says
Headquarters: Cyprus
URL: https://craegroup.com
CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.
Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals.
Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.
We are looking for talented Customer Support Representative to join our team remotely.
Monthly salary range: €1,400-€2,000 (gross) + performance bonus
Depending on experience and performance.
Work schedule: 4 days on, 4 days off.
An option of 2 shifts to be permanently put on: 10:00-22:00 or 22:00-10:00 (Cyprus local time).
Job Description & Responsibilities:
Communication with customers through live chat and e-mails.
Maintain prompt and empathetic attitude towards customers.
Acknowledge and resolve customers’ issues and queries.
Keeping up to date with products terms, offers and functions.
Report and escalate advanced customer queries to the relevant departments.
Perform first-step investigations on queries and issues.
Experience and qualifications:
Proficiency in both written and verbal English, with excellent language skills.
Strong communication abilities, enabling effective interaction and collaboration.
Solid computer literacy and adept typing skills.
Ability to perform effectively within a multitasking work environment.
2+ years experience in online customer support is mandatory.
What We Offer:
A competitive and attractive remuneration package that values your skills and contributions.
The chance to join a dynamic, forward-thinking European company and play a key role in its success.
Performance-based monthly bonuses.
Flexible remote work.
We look forward to hearing from you!
Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.
To apply: https://weworkremotely.com/remote-jobs/crae-group-ltd-customer-support-agent-remote
Quality
- x Salary range stated weight 35%
- + Remote policy stated weight 20%
- + Location stated weight 15%
- + Organisation stated weight 15%
- + Publication date stated weight 15%
Based on 14 observation(s).
- + Days open - fineOpen for 20 days so far
- ! Reopen count - concerningReopened once
- + Salary range removed after publication - fineSalary range has not been removed since publication
- + Salary range narrowed - fineSalary range has not narrowed since publication
- + Missing/reappear cycles - fineWent missing and reappeared once
Timeline
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#170 2026-08-11 23:49 UTCPublished
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#184845 2026-08-19 13:50 UTCNot seenMiss 10 in a row
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#184846 2026-08-19 13:50 UTCClosed
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#498403 2026-09-01 11:14 UTCReopened
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#498404 2026-09-01 11:14 UTCModified
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expires_at
2026-09-01T10:37:40Z->2026-10-01T10:37:40Z
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expires_at