Customer Support Associate

Customer Support & Reservations Associate

In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service.

Key Responsibilities

Oversee guest bookings and assist customers in planning their Tiny House stays

Respond to inquiries across multiple channels, including website, email, and social media

Manage reservations end-to-end, including upselling and activating promotions

Provide support via the customer contact line, including handling and resolving inquiries

Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance

Address and resolve guest concerns in a professional and timely manner

Work cross-functionally with internal teams to maintain smooth day-to-day operations

Candidate Profile

We are looking for a service-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate brings a strong customer-first mindset and an interest in travel, hospitality, or eco-tourism.

Requirements

At least 5 years of experience in customer service

Demonstrated ability to drive results and proactively improve processes

Background in travel, hospitality, or eco-tourism is highly advantageous

Strong commitment to delivering high-quality customer experiences

Excellent communication and interpersonal skills

Composed under pressure, with the ability to manage challenging situations effectively

Strong problem-solving skills and the ability to work independently when required

What’s in It for You

Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences

Flexible working arrangements

Collaborative, high-energy, and supportive team environment

Originally posted on Himalayas