Customer Support Executive (Spanish Speaking)

Company Overview

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Reporting Line: Reports directly to the Head of Customer Support

Location: LATAM (Remote)

Your Role

Effectively managing the company chats, E-mails and calls

Identifying and assessing customer’s needs to achieve satisfaction

Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and

Portal -Offer support to the lead/client within the specified time frame

Updating CRM and keeping records of all communications and action taken

Interact with other departments to solve inquires raised by clients that requires further investigation by

sending tasks

Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction

Requirements

-Work independently and in teams

Follow standard processes and procedures. Requirements

-Proven customer support experience

Experience/background in Forex and the Financial Market is a plus

Excellent command of the English and Portugese languages, both verbal and written

Proficiency in the use of Microsoft Office Word, Excel, Outlook

Strong phone contact handling skills and active listening

Ability to work under pressure and meet deadlines

Benefits

Bonuses and commissions

Bonuses and commissions highly depends on the sales results and depending on experience and job scope.

Account Executives motivation and compensation scheme will be shared during interview.

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Originally posted on Himalayas