Customer Support Specialist

Salary: R29 000 per month

Remote Recruitment is hiring a Customer Support Specialist to work from home in South Africa for a UK business. You will handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved.

Full-time and 100% remote, working 09:00–17:00 UK time (11:00–19:00 SAST).

Key responsibilities

Respond to customer queries over email, live chat and phone

Investigate issues thoroughly rather than passing them along

Keep the ticketing system tidy and up to date

Write clear help articles and canned responses for common questions

Spot patterns in complaints and feed them back to the product and operations teams

Follow up with customers after resolution to confirm they are happy

What you will need

Experience with customer support in a service, retail, SaaS or contact centre environment

Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom

Excellent written English and a friendly, plain-speaking tone

Good judgement about when to escalate and when to solve it yourself

A quiet home workspace, reliable computer and stable fibre internet

A backup power solution for load shedding

What is on offer

A permanent, fully remote position with a UK employer

UK business hours with a clear finish time

Training on the product and the tools you will use

A path into senior support, quality or team leadership

If you like solving problems properly the first time, apply through Remote Recruitment.

Originally posted on Himalayas