D365 CRM - Cloud Solution Architect

Job Title:

D365 CRM - Cloud Solution Architect

Job Description

TheCRM CSA (Cloud Solution Architect)withinCSA Global Deliveryplays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is acustomer-facing, consulting-oriented rolethat combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements.

Key Responsibilities

Solution Architecture & Design

Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights.

Design integrations with Power Platform (Power Apps, Power Automate) and external systems.

Ensure adherence to best practices for performance, scalability, and security.

Deployment & Optimization

Lead CRM infrastructure installation, configuration, and cloud migration.

Perform environment health assessments, performance tuning, and data recovery planning.

Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online).

Customer Engagement

Act as a trusted advisor to technical decision-makers and business stakeholders.

Conduct design workshops, proof-of-concepts, and technical training sessions.

Align solutions with customer success plans and business outcomes.

Governance & Lifecycle Management

Implement Power Platform governance and Center of Excellence practices.

Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions.

Required Skills

Technical Expertise

Deep knowledge of Dynamics 365 Customer Engagement and Power Platform.

Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows.

Strong understanding of SQL, IIS, networking, and client-side troubleshooting.

Consulting & Delivery

Experience in customer-facing roles with strong problem-solving and troubleshooting skills.

Ability to work collaboratively in global, cross-functional teams.

Certifications

Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.

Desired Qualifications

Experience authoring technical training and leading workshops.

Familiarity with governance strategies, environment planning, and security roles.

Knowledge of CRM integrations and cloud migration best practices.

Location:

EGY Work-at-Home

Language Requirements:

Time Type:

Full time

Originally posted on Himalayas