Data Center Operations Coordinator

About the Role

We’re looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution.

Responsibilities

Track and manage all break/fix incidents across multiple data centers

Monitor ticket queues and ensure SLA compliance for incident response and resolution

Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups

Maintain accurate records of failed hardware, replacements, RMAs, and repair status

Escalate critical outages and recurring infrastructure issues to leadership and engineering teams

Schedule and oversee maintenance windows and emergency repair activities

Provide daily/weekly operational status reports and incident summaries

Ensure all work follows data center operational procedures and change management policies

Identify trends in hardware failures and recommend process improvements

Requirements

Experience working in data center operations, IT infrastructure, or hardware support

Strong understanding of server, storage, and networking hardware

Experience with ticketing systems such as ServiceNow, Jira, or Remedy

Ability to manage multiple priorities across several sites simultaneously

Excellent communication and organizational skills

Familiarity with SLA management and incident escalation processes

Proficiency with Excel, reporting dashboards, and inventory tracking tools

Preferred Qualifications

Experience supporting enterprise or hyperscale data centers

Knowledge of remote hands operations and vendor management

Understanding of ITIL processes and change management

CompTIA Server+, Network+, or similar certifications

About Together AI

Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month.

Compensation

We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

Please see our privacy policy at https://www.together.ai/privacy