Desktop Support officer

IT Skills and Experience

Handling Different PC Operating Systems ( Windows 7/8 and 10)

Performing Hardware Software Installation ( understanding of deployment tools like SCCM)

Basic knowledge of SOE and group policies

Printer support

Good knowledge of MS Office tools installation & troubleshooting

Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems

Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

Unboxing of devices and performing DOA (Dead on Arrival) process if needed.

Collection of device information (MAC address/ Model/ SN)

Connect devices to warehouse network

Physical installation of devices (installation of the tablet to a forklift, installation of the physical printer)

Configuration of the device including OS and application level (as per manual)

Function test for each device

Label print test from performance, quality, speed, and stability.

Device setup and configuration knowledge transfer

Support Go-Live Change environment from INT to PROD

Printer general test

IT Qualifications

At least two of the following:

PC Laptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP) certification in the desktop area

Microsoft Office Specialist (MOS) Certification

Experience in a similar role

02+ Years of relevant experience.

Originally posted on Himalayas