Director, Account Management & Sales Development – Mirakl Connect

<div class="content-intro"><p><strong>About Mirakl:</strong></p> <p>Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.<br><br>Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).<br><br>With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.</p> <p>For more information, visit <a href="http://www.mirakl.com">www.mirakl.com</a>.</p> <p><strong>Mirakl in Numbers:</strong></p> <ul> <li>🗓️ Founded in 2012 | Member of French Tech Next40</li> <li>👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo</li> </ul> <p><strong>Our Values:</strong></p> <p>Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.</p> <p>Our 5 values guide how we collaborate:</p> <ul> <li>💡<strong> Work Hard Together:</strong> Teamwork and collaboration are the foundation of our success</li> <li>🏆 <strong>Get Things Done: </strong>&nbsp;We prioritize action and efficiency for impactful results</li> <li>🚀 <strong>Go Above &amp; Beyond:</strong>&nbsp; We tackle challenges proactively and always aim for excellence</li> <li>🎓 <strong>Succeed Through Expertise:</strong> Knowledge sharing and continuous learning are core to our culture</li> <li>🤝 <strong>Satisfy &amp; Empower Clients:</strong> We're committed to our clients' success</li> </ul> <p>&nbsp;</p></div><ul> <li> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground" style="text-align: left;"><strong class="font-semibold text-foreground">Connect | Paris | Full-time</strong></div> <div class="my-4 border-b border-primary-150">&nbsp;</div> <h2 class="pb-2 pt-4 heading-xl text-foreground">1. The Team You'll Join</h2> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">You'll be part of our Mirakl Connect EMEA team, led by Jane Barge, VP Mirakl Connect EMEA. The team consists of up to 5 Account Managers and Business Developers covering the EMEA region. Together, you'll be scaling AI-driven revenue growth for Mirakl Connect across retention, expansion, and pipeline generation.</div> <div class="my-4 border-b border-primary-150">&nbsp;</div> <h2 class="pb-2 pt-4 heading-xl text-foreground">2. Your Impact</h2> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Lead, coach, and develop the Account Management team to drive upsell, renewals, and churn reduction targets, while personally acting as executive sponsor for a select portfolio of strategic enterprise accounts.</li> <li class="break-words text-foreground text-base leading-relaxed">Define and execute the growth strategy across the customer base, covering upsell, cross-sell, renewals, and churn prevention from highly automated mid-market motions to high-touch enterprise relationships.</li> <li class="break-words text-foreground text-base leading-relaxed">Own top-of-funnel pipeline generation by leading the BDR team, with targets aligned across the Sales Director, enterprise Account Executives, and Marketing.</li> <li class="break-words text-foreground text-base leading-relaxed">Drive the adoption of AI and automation across customer touchpoints, renewals, expansion triggers, and prospecting, working closely with Product, Ops, and agent builders to test, measure, and scale what works.</li> <li class="break-words text-foreground text-base leading-relaxed">Champion the voice of the customer by translating insights into product feedback that shapes the Mirakl Connect roadmap, while building a team culture grounded in ownership, experimentation, and results.</li> </ul> <div class="my-4 border-b border-primary-150">&nbsp;</div> <h2 class="pb-2 pt-4 heading-xl text-foreground">3. What You'll Bring to the Role</h2> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Experience:</strong></div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">8+ years in B2B SaaS, including at least 4 years leading Account Management, Customer Success, or Sales Development teams in a fast-growing environment</li> <li class="break-words text-foreground text-base leading-relaxed">Proven track record of driving MRR/ARR growth through renewals, upsell, and churn reduction across mid-market and enterprise customer segments</li> <li class="break-words text-foreground text-base leading-relaxed">Demonstrated ability to build trusted relationships with C-level stakeholders at large brands or retailers</li> <li class="break-words text-foreground text-base leading-relaxed">Experience managing BDR/SDR teams is a plus, as is a background in e-commerce, marketplaces, or retail tech</li> </ul> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Skills:</strong></div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Revenue growth and retention strategy</li> <li class="break-words text-foreground text-base leading-relaxed">Team leadership, hiring, and development</li> <li class="break-words text-foreground text-base leading-relaxed">Executive stakeholder management</li> <li class="break-words text-foreground text-base leading-relaxed">AI and automation application in customer-facing teams</li> <li class="break-words text-foreground text-base leading-relaxed">Data-driven performance management (Salesforce and revenue metrics)</li> </ul> <div class="my-4 border-b border-primary-150">&nbsp;</div> <h2 class="pb-2 pt-4 heading-xl text-foreground">4. Tools Used</h2> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Salesforce</li> <li class="break-words text-foreground text-base leading-relaxed">Outreach</li> <li class="break-words text-foreground text-base leading-relaxed">Gong</li> <li class="break-words text-foreground text-base leading-relaxed">Google Workspace</li> <li class="break-words text-foreground text-base leading-relaxed">Dust</li> <li class="break-words text-foreground text-base leading-relaxed">N8N and other AI automation tools</li> </ul> <div class="my-4 border-b border-primary-150">&nbsp;</div> <h2 class="pb-2 pt-4 heading-xl text-foreground">5. Languages</h2> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">English: Fluent</li> <li class="break-words text-foreground text-base leading-relaxed">French: Fluent</li> </ul> <div class="my-4 border-b border-primary-150">&nbsp;</div> <h2 class="pb-2 pt-4 heading-xl text-foreground">6. Compensation, Perks &amp; Benefits</h2> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Pay Range:</strong> Competitive; details will be discussed during the recruiter interview</li> </ul> <div class="my-4 border-b border-primary-150">&nbsp;</div> <h2 class="pb-2 pt-4 heading-xl text-foreground">7. Our Hiring Process</h2> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Please click the "Apply" button to submit your application. This helps us make the best possible assessment and get back to you as quickly as possible.</div> <ol class="pb-2 flex flex-col gap-1 list-decimal pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">30-minute Talent Acquisition screening</li> <li class="break-words text-foreground text-base leading-relaxed">30-minute hiring manager interview with Jane Barge, focused on Succeed Through Expertise</li> <li class="break-words text-foreground text-base leading-relaxed">Two 45-minute values-based interviews with carefully selected members of our Connect team</li> <li class="break-words text-foreground text-base leading-relaxed">30 to 45-minute case study in the form of a 90-day plan</li> </ol> </li> </ul> <p><span style="color: rgb(255, 255, 255);">#LI-Hybrid</span></p><div class="content-conclusion"><p><em>We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.</em></p> <p><em>As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, <a href="https://www.mirakl.com/recruitment-privacy-notice" target="_blank">here</a> in English and <a href="https://www.mirakl.com/fr-FR/recruitment-privacy-notice" target="_blank">here</a> in French.&nbsp;</em></p> <p><em>We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our </em><a href="https://info.mirakl.com/ai-guidelines-for-candidates-and-interviews" target="_blank"><em>AI Guidelines for Candidates and Interviews</em></a><em>.</em></p></div>