Director of Operations & Service Growth

This is a remote position.

Job Description

This is a build-and-run role. You'll launch and scale a new technology-enabled service business from scratch — while simultaneously stepping into embedded, COO-level operating responsibility for our multi-location food-service business. Half business builder, half hands-on operator.

What You'll Own

Turn an approved business vision into a real, executable plan and roadmap

Personally launch early sales, service, and operating processes

Build customer, merchant, and delivery-partner networks

Lead day-to-day multi-location operations through Area and Location Managers

Own service quality, speed, and customer outcomes across every location

Improve online conversion, retention, and digital contribution margin

Build systems that reduce dependence on manual follow-up and personal rescue

Requirements

What We're Looking For

Significant senior operating and commercial leadership experience

A genuine track record building or scaling a business or service network

Multi-location restaurant, delivery, logistics, or service-operations background

Strong business development and partnership experience

Practical, hands-on use of AI, analytics, and workflow tools

Bonus Points

Experience holding managers accountable while developing their capability

Online sales / e-commerce growth experience

Comfort operating across both strategy and field-level execution

You'll Thrive Here If You...

Get energy from building something new AND fixing what's broken

Can move fluidly between a sales pitch and a kitchen floor walkthrough

Want ownership over both the "build" and the "run"

Benefits

Benefits

HMO (health insurance)

Paid time off (PTO)

Work from anywhere

Opportunities for promotion

Pay raise

Originally posted on Himalayas