eCom Operations Director

Our client, a well-established multi-brand D2C eCommerce company operating in the USA, is looking for an experienced Operations Director for a full-time remote job.

This role requires top talent to oversee product delivery, digital marketing and customer support teams in order to design, develop and offer mass-market products that meet even the highest expectations of customers.

About You:

This exciting opportunity requires a successful leader with exceptional communication and soft skills, who has experience leading teams, managing their objectives and achieving strategic goals.

Furthermore, experience working with an established eCommerce company, product launches on Marketplaces for an English speaking audience is required along with strong PM methodology expertise such as budgeting & risk management planning and extensive knowledge of physical mass market E-marketing strategies.

A track record of managing multiple initiatives combined with out-of-the box thinking - turning complex ideas into simple solutions - are critical qualifications for this role.

With sales experience on eCommerce platforms, digital marketing skills, plus a functional understanding of Shopify - you have the perfect skill set desired to bring success.

Additionally, the candidate must possess advanced English proficiency (spoken/written), and demonstrate creative problem-solving abilities.

Your Tasks Will Include:

As the leader of this team, you will be tasked with ensuring a cohesive operation and guiding your subordinates to success.

You'll need to ensure that all activities undertaken by the organisation are in line with established policies and regulations while also keeping an eye out for potential risks or product innovations. This position requires expertise in developing customer-centric solutions coupled with profitability analysis to guarantee increased sales figures. Additionally, attention must be paid towards company websites so they can remain organised as well as insightful business plans which should lay out clear objectives on how goals can be achieved swiftly and efficiently.

Responsibilities:

Lead the team by providing guidance and coaching to subordinates

Lead all companys operations, support and coordinate the teams (RnD, marketing, supply chain, customer support)

Ensure adherence of the organizations daily activities and long-term plans to established policies and legal guidelines

Direct, laconic and on-time reporting to the owner

Develop product go-to-marketplace strategies and build proven customer-centric solutions

Profitability analysis

Develop and manage product groups according to latest technologies

Product success analysis to increase sales and work with risks

Organize management and growth of company websites

Prepare business plans for the attainment of goals and objectives

Requirements:

4+ yeas in e-commerce - launching products for English-speaking audiences

Experience and great understanding of Amazon FBA

Successful experience in leading people, being a team player

Advanced English (spoken and written)

Strong knowledge of PM methodologies: building and managing plans, assessing resources, budgeting, risk management, and estimating

Proven track record of managing multiple initiatives

Strong communication and soft skills

Ability to tailor messaging to different audiences

Creativity - you can take complex and make it simple

Analytical mindset with genuine attention to details

Out of the box thinking to solve problems

We Offer:

100% remote

Flexible schedule

Competitive salary

Interesting and challenging tasks

Perspective work in the US company

Professional team and friendly colleagues

Career growth and personal development opportunities

The ability to focus on your work: a lack of bureaucracy and micromanagement

Originally posted on Himalayas