Educational Case Manager (Special Education)

This job is fully Remote! Clear and excellent English communication skills, technology skills, and organization skills, required.

Responsibilities

The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service

Actively support Tutor Me Education Regional Operations

Provide outstanding academic services to students and their families

Operate seamlessly in a virtual operating environment

Maintain Tutor Me Education operating standards including people, financial, and academic standards

Ensure delivery of programs and initiatives for our students and school district partners

Meet operational excellence standards

Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers

Manage class schedules to effectively staff sessions and meet company efficiency and usage targets

Manage virtual tutoring sessions

Monitor all students’ academic progress

Help ensure flawless execution of programs and initiatives

Manage your own time in compliance with company and regulatory requirements

Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments

Other responsibilities – as required by the business

Relish building relationships with students and their families

Dedicated to meeting the expectations and requirements of internal and external customers

Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Requirements

Qualifications

Time management, planning, and prioritization

Ability to organize and manage multiple responsibilities successfully

Exhibits professional and approachable demeanor

Ability to prioritize and focus on key objectives, which may change from month to month

Effective communications both in virtual environments

Proficient in using all communication media including in person, phone, and video

Ability to build engagement and trust in virtual relationships, whether with customers or with team members

Works Well With Others

Learning agility – able to adapt to changes in work environment by changing behaviors as required

Able to acquire new skills as required

Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)

Ability to manage remote teachers

Ability to work independently

High tolerance for ambiguity

Bachelor’s Degree required

2-3 years progressive career growth

Experience working in a virtual operations and team environment

Bilingual in English and Spanish beneficial

Proficient in Microsoft Office and Google applications

Benefits

Fully Remote!

PTO

Etc.

Originally posted on Himalayas