Engineering Operations Specialist - Consumer

Building the Future of Open Finance

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.

The team

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

Engineering Operations is the operational engine of the Consumer group. We build the automations, tracking and metrics that keep teams aligned and informed, so engineers can spend their time building. Our goal is to reduce manual work, improve visibility into engineering activity, and turn repeatable processes into reliable software. We work closely with engineers, engineering managers and teams across the business to identify friction and turn feedback and operational data into scalable solutions.

The opportunity

Help engineering teams execute faster by owning the processes and tooling that remove friction

Use AI and automation in your day to day work to solve real problems for the teams you support

Administer Jira and Confluence including configuration, workflows, permissions and automations

Own the triage and intake process so work reaches engineering properly routed and to standard

Keep roadmaps healthy and run weekly delivery reporting to leadership

Own the quality of engineering metrics data including team definitions, ownership records and tool configuration

What you bring

3+ years of experience in operations, process, or tooling roles, with one major experience shipping something meaningful

Hands on Jira administration covering boards, workflows, schemas, permissions and custom fields

Real deliberate use of AI in day to day work knowing when and how to apply it and building with it

Systematic thinking to see how processes and systems connect and where changes break downstream

Ability to turn vague requests from senior stakeholders into scoped work and confidently turn things down when that's the right call

Strong written communication skills and ability to document processes clearly

Genuine interest in operations, internal tooling and developer experience

Curiosity and willingness to learn new tools and frameworks

Exposure to engineering metrics, developer productivity data or DORA metrics

Nice to haves

Familiarity with crypto having used Kraken or similar products and understanding the space

Experience building Jira automation rules or Rovo agents

SQL and/or experience with TypeScript and scripting languages

Experience building Slack workflows or integrations

Familiarity with Slack, Jira or GitLab APIs

Exposure to localisation, QA or compliance processes

Experience working in a remote or distributed team

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Our commitment

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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