jobctl

English speaking Support Associate (Part-Time, Remote)

Wolt - English - Belgrade - Savski Venac, Serbia - original posting ->
Status
Open
Remote policy
Not stated
Employment type
Not stated
Salary
Not stated
Categories
Shared Service Center
Tech
remote-countrysupportjunior
Source
wolt
First observed
2026-08-21 16:13 UTC
Last seen
2026-10-06 22:42 UTC
Source claims posted
2026-05-20 12:39 UTC
Consecutive misses
0 of 3

What the posting says

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

⭐ Join Wolt as an English speaking Support Associate ⭐

💙 What you’ll be doing:

As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes.

We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.

🌟 Day-to-day in this role, you’ll:

Handle customer, courier, and merchant inquiries through live chat, phone, and email support

Resolve escalations, operational issues, and time-sensitive cases quickly and professionally

Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs

Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice

Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines

Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools

Stay up to date with new processes, market changes, training materials, and internal updates

📝 Your profile:

Excellent communication skills and plenty of patience

Persistence, kindness, and empathy help you find the best solution for everyone involved

Great attention to detail and strong focus

You’re not intimidated by complex tasks that require quick thinking and good organization

You handle stressful situations, you multitask, and you can handle multiple incoming interactions with ease

Making fast decisions in challenging moments is one of your strengths

You understand the importance of great customer experience

You’re fluent in both Serbian and English (C1)

You have at least a high school diploma

You are willing to work in shifts, and on weekends, holidays, we operate 24/7

You’re comfortable with new apps and systems, and adapt quickly to changes

Any previous work experience is welcome, especially in a similar role - but it’s not a requirement! We’ll teach you everything you need to know.

🎁 What’s in it for you:

Fully remote work

Starting salary: 52500 RSD gross + 50% extra pay for weekends, 110% holidays, and 26% night hours (22-06 hours)

5-day work week

At least 25 days of paid vacation, with a possibility for additional paid days off

Private Health Insurance

15% cashback on your Wolt orders

Access to the FitPass program

2-3-week structured onboarding program

Structured mentoring from our Team Leads

Training sessions, workshops, and learning opportunities to enhance your skills

A clear career development path, your growth as a Support Associate is our priority! With our support, you’ll have opportunities to grow and build your career within the company

Wolt-wide training programs

Employee Assistance Program for you and your immediate family

A friendly, tolerant, and inclusive work environment

All necessary equipment for your work (laptop, monitor, headset)

⏱️ Working hours:

Wolt Customer Support operates 7 days a week, 365 days a year, 24/7.

You’ll be working in the morning, afternoon shifts or night shifts, including weekends and holidays, depending on business and organizational needs.

💻 Technical requirements:

A strong and reliable internet connection and a suitable remote working environment without distractions

This is a fully remote position, but all work must be performed from Serbia only

Candidates must also be available to fully participate in the training and onboarding process

🚀 Next steps:

What to expect from onboarding:

Your onboarding starts through our e-learning platform, and during your first week, you’ll work closely with a trainer. Training lasts 2-3 weeks, and during this period, you’ll always have someone to guide you through your shifts. After that, you’ll be supported by your Team Lead, who also acts as your mentor.

We review applications continuously, so don’t wait! Apply as soon as possible, and we’ll get back to you shortly.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Quality

Completeness: 45%
Honesty: 90%

Based on 26 observation(s).

Timeline

  1. *
    #249830 2026-08-21 16:13 UTC
    Published
  2. ~
    #340213 2026-08-24 22:22 UTC
    Modified
    • source_updated_at
      2026-08-21T10:46:16-04:00->2026-08-24T17:33:25-04:00
  3. ~
    #364903 2026-08-25 19:05 UTC
    Modified
    • source_updated_at
      2026-08-24T17:33:25-04:00->2026-08-25T11:40:36-04:00
  4. ~
    #384589 2026-08-26 15:47 UTC
    Modified
    • source_updated_at
      2026-08-25T11:40:36-04:00->2026-08-26T11:22:48-04:00
  5. ~
    #488241 2026-08-31 21:29 UTC
    Modified
    • source_updated_at
      2026-08-26T11:22:48-04:00->2026-08-31T14:00:56-04:00
  6. o
    #497040 2026-09-01 09:29 UTC
    Not seen
    Miss 1 in a row
  7. o
    #500028 2026-09-01 13:29 UTC
    Not seen
    Miss 2 in a row
  8. o
    #504730 2026-09-01 17:29 UTC
    Not seen
    Miss 3 in a row
  9. x
    #504731 2026-09-01 17:29 UTC
    Closed
  10. ^
    #553345 2026-09-03 17:31 UTC
    Reopened
  11. ~
    #553346 2026-09-03 17:31 UTC
    Modified
    • Description
      About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started...->About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started...
    • source_updated_at
      2026-08-31T14:00:56-04:00->2026-09-03T11:36:15-04:00
  12. ~
    #557611 2026-09-03 21:32 UTC
    Modified
    • source_updated_at
      2026-09-03T11:36:15-04:00->2026-09-03T16:11:13-04:00
  13. ~
    #659442 2026-09-09 15:51 UTC
    Modified
    • source_updated_at
      2026-09-03T16:11:13-04:00->2026-09-09T10:59:44-04:00
  14. ~
    #747690 2026-09-14 17:31 UTC
    Modified
    • source_updated_at
      2026-09-09T10:59:44-04:00->2026-09-14T09:57:39-04:00
  15. ~
    #754269 2026-09-14 21:31 UTC
    Modified
    • source_updated_at
      2026-09-14T09:57:39-04:00->2026-09-14T15:52:33-04:00
  16. ~
    #778089 2026-09-15 21:32 UTC
    Modified
    • source_updated_at
      2026-09-14T15:52:33-04:00->2026-09-15T17:12:59-04:00
  17. ~
    #817380 2026-09-17 17:42 UTC
    Modified
    • source_updated_at
      2026-09-15T17:12:59-04:00->2026-09-17T10:20:48-04:00
  18. ~
    #906230 2026-09-21 21:53 UTC
    Modified
    • source_updated_at
      2026-09-17T10:20:48-04:00->2026-09-21T15:51:31-04:00
  19. ~
    #931165 2026-09-22 21:56 UTC
    Modified
    • source_updated_at
      2026-09-21T15:51:31-04:00->2026-09-22T17:13:15-04:00
  20. ~
    #946469 2026-09-23 14:03 UTC
    Modified
    • Description
      About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started...->About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started...
  21. ~
    #974833 2026-09-24 18:04 UTC
    Modified
    • source_updated_at
      2026-09-22T17:13:15-04:00->2026-09-24T11:03:26-04:00
  22. ~
    #998456 2026-09-25 14:11 UTC
    Modified
    • source_updated_at
      2026-09-24T11:03:26-04:00->2026-09-25T10:04:38-04:00
  23. ~
    #1047221 2026-09-28 14:28 UTC
    Modified
    • source_updated_at
      2026-09-25T10:04:38-04:00->2026-09-28T10:02:39-04:00
  24. ~
    #1077813 2026-09-29 22:39 UTC
    Modified
    • source_updated_at
      2026-09-28T10:02:39-04:00->2026-09-29T15:25:50-04:00
  25. ~
    #1091995 2026-09-30 14:44 UTC
    Modified
    • source_updated_at
      2026-09-29T15:25:50-04:00->2026-09-30T08:03:05-04:00
  26. ~
    #1220933 2026-10-06 22:42 UTC
    Modified
    • source_updated_at
      2026-09-30T08:03:05-04:00->2026-10-06T15:48:08-04:00