Enrollment/ Billing Senior Analyst - Evernorth Health Services - Remote

The Payer Solutions Operations billing team is seeking an Enrollment/Billing Senior Representative. Incumbent will be responsible for providing billing and collections support to new and existing accounts and will manage a book of TPA business with responsibility for tasks such as: reconciling group accounts, creating special charge invoices, researching payment and census issues, requesting refunds, and tracking and resolving delinquency issues. Works with internal/external customers, banks, vendors, and/or partners to resolve matters. May create, analyze and respond to standard and/or non-standard reports. Must have experience working in Excel and be proficient with 10-key in both speed and accuracy. In addition, incumbent will be dual trained to provide support for the cash team. Duties may include cash and census application, mailings, filing, electronic invoicing and general support. May work with internal/external customers, banks, vendors, and/or partners to resolve matters. May create, analyze and respond to standard and/or non-standard reports.

Responsibilities:

Manage assigned portfolio of complex client accounts

Perform tasks related to collections processes and procedures

Research/respond to billing or payment inquiries within established turnaround times. Escalate issues as needed.

Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable

Facilitates conference calls or meetings with internal and external parties

Extensive research related to member eligibility and rate variances

Analyze client data utilizing various reports and resources

Process group renewals, new business, terms and revisions

Account reconciliation on a periodic basis

Calculate and create special charge bills as needed

Monitor delinquency reports and send communication to TPA partners

Peer audit process to ensure quality and mitigate financial risk or exposure

Responsible for achieving or exceeding daily goals, quality goals, and individual development

Ensures appropriate use of tools to track and monitor the financial performance of customers

Work with matrix partners to resolve customer disputes and rate issues

Partners with matrix organizations to ensure that appropriate action is taken to identify and implement high potential process improvements

Understand and use accounting concepts

Prepare monthly and other requested ad hoc reporting

Provide both internal and external customer service

Process, review and understand multiple systems inputs

Special project support as needed

Electronic Invoicing

Application of financial payments to accounting systems

Filing and other general administrative duties

Account reconciliation on a periodic basis

Knowledge/understanding of the interrelationships between CIGNA HealthCare matrix partners.

Understanding of customer service deliverables (policies, cutoff dates, billing) and their impact on timing and results.

Qualifications:

High School Diploma or equivalent experience is required; Bachelor’s degree preferred.

3+ years work experience in billing, accounting, or collections role

Proficient in 10 keys

Strong knowledge of Excel

Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems

Analytical, attention-to-detail, and quality-oriented

Knowledge of MicroSoft applications

Ability to demonstrate solid problem solving skills

Demonstrate ability to manage time and prioritize appropriately

Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients

Ability to multi-task and shift priorities

Demonstrate strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations.

Ability to work independently and pro-actively

Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.

Demonstrate leadership and motivational skills in fast-paced environment.

Strong interpersonal skills.

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If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Originally posted on Himalayas