Entry-Level Remote Customer Service Representative | Client Support

Entry-Level Remote Customer Service Representative | Benefits & Client Support

Company: AO | Globe Life

Work Arrangement: 100% Remote | U.S. Residents Only

Schedule: Full-Time | Flexible Schedule

Experience: Entry Level | No Insurance Experience Required

Compensation: Commission-Based | Weekly Pay | Performance Incentives

Training: Comprehensive Training, Licensing Guidance & Mentorship Provided

Empower Families. Develop Your Skills. Build Your Career — All From Home.

Are you looking for an entry-level work-from-home career where you can use your people skills, help families, and create opportunities for professional and financial growth?

AO | Globe Life is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Customer Service Representatives / Benefits Advisors.

You'll work directly with individuals and families through scheduled virtual appointments, answer questions, explain available benefit options, assist with enrollment, and provide ongoing client support.

This role combines customer service, member support, relationship building, benefits education, and consultative insurance sales.

No previous insurance experience is required.

We provide structured training, licensing guidance, mentorship, and ongoing professional development to help motivated individuals learn the business and build confidence.

✓ 100% Remote / Work From Home

✓ Entry Level – No Insurance Experience Required

✓ Qualified Client Opportunities Provided

✓ No Traditional Cold Calling

✓ No Lead Purchasing Required

✓ Weekly Commission-Based Pay

✓ Performance Bonuses & Incentives

✓ Renewal & Residual Income Opportunities

✓ Training & One-on-One Mentorship

✓ Leadership & Career Advancement Opportunities

Who We Are

AO operates within the American Income Division of Globe Life and has a long history of serving working families, including members of labor unions, associations, veterans, and their families.

Our representatives help clients better understand supplemental life, accident, and health insurance options while providing professional service before, during, and after enrollment.

Our virtual business model allows representatives to build their careers from home while remaining connected through modern technology, structured training, mentorship, coaching, and team collaboration.

Our culture emphasizes service, integrity, accountability, professional development, and performance-based growth.

What You'll Do

As a Remote Customer Service Representative / Benefits Advisor, you'll serve as a trusted resource for prospective and existing clients.

🤝 Customer Service & Member Support

Meet with clients through scheduled Zoom and phone appointments

Connect with individuals and families interested in learning more about available benefits

Ask questions to understand each client's needs and priorities

Answer questions clearly, professionally, and accurately

Provide personalized service throughout the client experience

Maintain consistent communication and follow-up

Build long-term relationships based on trust and professionalism

Maintain accurate digital client records and documentation

🛡️ Benefits Education & Enrollment

Once appropriately licensed, you'll:

Explain available life, accident, and supplemental health insurance options

Help clients understand coverage features and benefit choices

Conduct needs-focused benefit reviews

Provide personalized recommendations based on client needs

Guide eligible clients through applications and enrollment

Assist with required documentation and beneficiary information

Help clients understand the coverage they select

❤️ Ongoing Client Service

Your relationship with clients continues after enrollment.

Responsibilities may include:

Conducting applicable policy and benefit reviews

Assisting with beneficiary updates

Answering policy-related questions

Providing ongoing client support

Helping clients navigate appropriate service and claims resources

Maintaining accurate follow-up records

Building long-term client relationships

📞 Qualified Client Opportunities – No Traditional Cold Calling

Rather than purchasing leads or relying on traditional cold prospecting, representatives connect with qualified client opportunities, including individuals and families who have requested information regarding available benefits.

This allows you to focus on:

Connecting → Understanding Needs → Educating → Recommending → Enrolling → Supporting

No lead purchasing is required.

🏠 100% Remote / Work From Home

Build your career from home while serving clients virtually.

Your work environment may include:

Virtual client appointments

Zoom meetings

Phone consultations

Online training

Digital enrollment systems

Remote coaching and mentorship

Virtual team collaboration

There's no daily commute, but successful remote representatives understand that flexibility also requires self-discipline, organization, accountability, and consistent effort.

💰 Weekly Performance-Based Compensation

This is a commission-based independent contractor opportunity rather than an hourly or salaried customer service position.

Compensation opportunities may include:

Weekly commission payments

Performance-based bonuses

Renewal and residual income opportunities

Leadership incentives

Recognition programs

Additional performance-based rewards

Uncapped Commission Potential

There is no predetermined earnings cap on commission-based production. High-performing representatives may have the opportunity to build significant income based on their production and results.

Individual earnings vary significantly based on activity, production, consistency, and performance. No specific income level, including $100,000 annually, is guaranteed.

📚 No Insurance Experience? We'll Train You.

Previous insurance experience is not required.

We provide training and professional development that may include:

Structured virtual onboarding

Insurance licensing guidance

Product and benefits education

Customer service training

Consultative sales development

Client communication techniques

Virtual presentation skills

Enrollment systems and procedures

One-on-one mentorship

Weekly coaching

Professional development workshops

Leadership training

You'll have opportunities to develop transferable skills in customer service, communication, relationship management, organization, sales, problem-solving, presentation, and leadership.

🎓 Insurance Licensing

You do not need to already hold an insurance license to apply.

Because this role involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensure.

Licensing guidance and support are provided.

🤝 Professional & Union Support

Qualifying representatives may have access to professional representation and support through OPEIU Local 277, where applicable.

Additional qualifying programs may include:

Company-supported life insurance

Medical insurance reimbursement

Accidental Death Benefit coverage

Renewal and residual income opportunities

Leadership development programs

Professional coaching and mentorship

Recognition programs

Eligibility and qualification requirements may apply.

📈 Career & Leadership Development

This opportunity is designed for individuals interested in more than simply an entry-level position.

Representatives who demonstrate strong performance, consistency, initiative, and leadership potential may have opportunities to develop into:

Benefits Advisor → Trainer/Mentor → Team Leader → Management → Advanced Leadership

Development opportunities may include:

Client relationship management

Training and mentorship

Team development

Coaching

Performance management

Business development

Leadership

Advancement is based on performance and development—not simply tenure.

Leadership opportunities are earned and are not guaranteed.

🏆 Recognition & Performance Incentives

Strong performance may qualify representatives for additional opportunities such as:

Performance bonuses

Achievement awards

Leadership recognition

Professional conferences

Team events

Incentive travel opportunities

Contests and performance rewards

Additional career advancement opportunities

All incentives are subject to applicable performance and qualification requirements.

Who We're Looking For

You may be a strong fit if you demonstrate:

Excellent verbal and written communication skills

Strong customer service and interpersonal abilities

Active listening and relationship-building skills

Positive and professional attitude

Self-motivation and personal accountability

Strong organizational and time-management abilities

Dependability and attention to detail

Problem-solving and critical-thinking skills

Comfort working independently from home

Ability to collaborate within a virtual team

Basic computer proficiency

Comfort using Zoom and web-based technology

Coachability and openness to feedback

Goal-oriented and performance-driven mindset

Commitment to ethical, client-focused service

Experience That Transfers Well

Previous insurance experience is not required.

Experience in these areas may be especially helpful:

Customer Service • Member Services • Client Relations • Call Centers • Healthcare • Retail • Hospitality • Education • Administrative Support • Banking • Financial Services • Account Management • Sales • Military Service • Recruiting • Leadership

Entry-level candidates, recent graduates, and career changers are encouraged to apply.

We value communication skills, professionalism, work ethic, coachability, and potential as much as previous experience.

Minimum Requirements

Applicants must:

Be at least 18 years of age

Be physically located within the United States

Be legally authorized to work in the United States

Have access to a reliable computer or laptop

Maintain reliable high-speed internet

Have webcam and microphone capability

Maintain a quiet, professional workspace

Be comfortable communicating with clients through Zoom and phone

Be willing to complete required training

Be willing and able to obtain the appropriate state Life & Health Insurance License

Virtual Interview Process

Qualified applicants will complete a brief career overview covering:

Position responsibilities

Customer service and client expectations

Commission-based compensation

Client opportunity system

Insurance licensing requirements

Training and mentorship

Career advancement opportunities

Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.

Ready to Start Your Remote Career?

If you're looking for an entry-level work-from-home opportunity where you can help families, develop valuable professional skills, receive ongoing mentorship, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.

Apply today to be considered for our Entry-Level Remote Customer Service Representative / Benefits Advisor opportunity with AO | Globe Life.

Work From Home. Serve Families. Develop Your Skills. Build Your Future. 🚀

Originally posted on Himalayas