Forward Deployed Engineer (m/f/d)

Salary: 44.000 - 81.000 € per year

Requirements:

Degree or vocational training in electronics, mechatronics, aerospace, or a comparable field

Alternatively, equivalent practical experience in technical support, field service, or hands-on system troubleshooting

Strong analytical and problem-solving skills, with a focus on resolving root causes

Ownership and accountability when handling customer issues and escalations

Structured, self-driven approach to work, including in dynamic on-site environments

Confidence working with technical documentation, diagnostics, and repair processes

Strong customer-facing communication skills and ability to explain complex technical topics clearly

Fluency in English and German

Willingness to travel frequently across Europe

Interest in cutting-edge technologies such as drones, robotics, or aviation

Responsibilities:

Deliver on-site troubleshooting of our products at customer sites across Europe, using best practices, manuals, and knowledge bases

Perform on-site repairs and rework of our products at customer sites across Europe, following best practices and repair manuals

Ensure compliance with safety standards and operational guidelines during service activities

Provide on-site technical assistance to our training and demo team before and during customer-site operations across Europe

Independently plan and coordinate support and repair visits with internal departments and customers

Handle customer requests in Jira Service Management, document them in a structured way, and work with Tier 2 support to resolve issues at customer sites

Provide structured service reports after on-site visits to support transparency and internal follow-up

Stay up to date on new features, components, and operational capabilities to strengthen technical expertise and support quality

Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process improvements

Provide field feedback to Product and R&D to support reliability improvements and future design enhancements

Take ownership of on-site customer complaints and escalations, coordinate resolution with internal teams, and guide customers in self-directed repair and maintenance

Technologies:

AI

GIS

Hardware

Support

JIRA

Robotics

Security

Mobile

More:

As a Field Support Technician, you will be a key member of our Solutions team, delivering on-site technical support for our drone systems across Europe. You will work closely with our Support, R&D, Product, and Training/Demo departments to resolve technical issues, ensure product reliability, and support customer success through hands-on assistance and knowledge transfer. We are industry pioneers driven by customer focus, bold thinking, technological excellence, and opportunities for individual and professional growth. We develop advanced autonomous systems for defense and security operations across multiple domains, combining in-house hardware, software, and AI to turn data into critical insights for security, defense, public safety, commercial, industrial, and GIS sectors. We offer a company pension scheme, trust-based flexible working hours, the option to work remotely one flexible day per week, subsidized access to fitness and sports facilities, bike leasing, corporate discounts, employee events, a sponsored daily lunch budget, and a shuttle between Laim and our Munich location. We value diversity and strive to create an inclusive workplace where every voice is heard and all employees can reach their full potential.

last updated 42 week of 2026